communication & documentation in older people Flashcards
1
Q
transfer of information and message from one person to another
A
communication
2
Q
most intimate mode of communication
A
verbal
3
Q
most powerful mode of communication
A
non-verbal
4
Q
most formal mode of communication
A
written
5
Q
ongoing process of creating an interaction or shared understanding between two people
A
communication cycle
6
Q
who originates message in communication
A
sender
7
Q
Process of turning thoughts and feelings to communication
A
encoding
8
Q
content of communication
A
message
9
Q
person who gets message
A
receiver
10
Q
Process of evaluating communication and making it meaningful
A
decoding
11
Q
return message
A
feedback
12
Q
interpersonal helping process that is simply developing a good bedside manner
A
therapeutic communication
