Communication Basics Flashcards
Definition of communication
The process of sending and receiving information
Levels of communication
Intrapersonal, interpersonal, small group, public communication, and mass communication
Types of communication
Verbal, nonverbal, visual, written
Barriers to communication
Environmental- your surroundings ( a big concert where it is loud)
Attitude- your aversion to a subject ( avoiding a certain topic)
Social- your aversion to a person ( avoiding a person)
Cultural- difference in personal backgrounds ( pound in Britain is a currency while in the us it is a weight)
Educational- difference in knowledge ( I am smarter than another kid so he does not understand what I am saying)
Social Penetration Levels and Meanings
Superficial ( everyone can see and it is not that deep, it is the layer that everyone sees and knows)
Intimate ( it is what you show when you are friends with someone. It is not too deep but not really deep. It is something you share with a person who is nothing more than a friend.)
Personal ( something you share with your best friend or family. It is pretty deep but not the deepest)
Core ( your deepest darkest secrets that you don’t share with anyone.)
When you are communicating with someone, you are trying to penetrate them and get under more layers.
Joharis Window Quadrants and Meanings
Open self ( the information that you and others know)
Hidden self ( information about you that you know but that others don’t)
Blind self ( information about you that you don’t know but others know)
Unknown self ( information that no one knows)
5 Communication Tips
Learn to listen
Know your audience
Organize and structure your message
Pay attention to your nonverbal skills
Communication is connecting
Difference between Hearing and Listening
Hearing is a Sensory experience whilst listening is a Voluntary experience.
Audience Adaption Tips
Audience expectations
Audience size
Knowledge of topic
Demographics(groups of people)
Attitude towards topic
Setting
Egocentrism
Voluntariness
Message Structure
Purpose
Format
Audience
Takeaways
Nonverbal Structure
Maintain eye contact
Practice good posture
Smile when appropriate
Avoid unnecessary movement
Keep an open stance
Avoid crossing your arms
Nod to show interest
Communication = ???
Caring
