Communication Barriers

Question 1

Language

Answer 1

Words that people use become barriers to communication.

Words can have different meanings to different people. Resulting in a message being interpreted in several ways.

Question 2

Jargon

Answer 2

Sometimes words cannot be understood because they are too technical. Examples are ‘win-win’

Question 3

Discriminatory language

Answer 3

Sexist, racist or other words that discriminate against any group of people will block effective communication. Business should therefor avoid such language.

Question 4

Filtering

Answer 4

Occurs when a sender manipulates information so the receiver will see it more favourably.

Question 5

Improper attitude

Answer 5

Some employees may feel inhibited from speaking freely.

Question 6

Information overload

Answer 6

Is an excess of information causing the reader to become overwhelmed and confused. Example is a manager receiving 600 corporate messages every day.

Question 7

Communication barriers

Answer 7

Are anything that distorts or interrupts the message and it’s meaning. Such as jargon.