Communication and Research Flashcards
Explain how e-diary can be used in line with communication
Electronic diaries are used to keep and share on computer networks. Glow glow and outlook are commonly used networks.
State the advantages of e-diary in line with communication
Recurring, regular appointments only needed to be entered once - saves times.
Easy to amend, edit, delete or change appointments - confirmation emails can be sent to confirm these changes. Much quicker to change than paper diaries.
Senior Administration Assistant will have access to everyone’s diaries and can check for the most suitable date simultaneously.
Participants can be contacted via email and will update automatically if they accept/decline invitation.
Alerts can be set up before appointments/meetings to remind people a few hours or days before. May be helpful for tasks also.
Explain how social media can be used in line with communication
Social media are online applications/sites, the most common ones are facebook, twitter, instagram, google+ to YouTube.
Organisations will have their own social media accounts, there may be one or customers or employees.
Usually used to post short pieces of information.
People have to follow or like an organisations page on a social media platform to view or receive the information.
State the advantages of social media in line with communication
Can be used to advertise new products/services. Promotional adverts or media clips can be posted and used as an effective method of advertising.
Can gather feedback from customers, through the sue of likes and comments. This communication can be two-way as the business can respond directly or through a private message.
Can be used to alert customers about problems or issues e.g., if the telephone line is down.
Can provide links to websites to view products in more detail or buy/order the products.
Describe ways in which you can identify if a website is reliable
Non biased - using a range of websites will help achieve a balanced view before making any decisions. Many organisations use their website as a marketing tool and will only post positive information - users should use a number of reliable websites to ensure they get a balanced view.
Complete/sufficient - broad and thorough, which gives the whole picture. Using a range of websites should ensure a user has enough information to make an informed decision.
Accurate - users should always check information contained in a website is correct. It must be precise and truthful.
Regularly updated website - users should try to use websites that are updated on a regular basis - check the properties of website for this information or look to see if some obvious up-to-date information is included on the website, such as ‘today’s special offers’. These websites are likely to be accurate.
Good reputation of author - users relying on the internet for accurate information should only use websites that are reputable or from a well-known organisation, such as government websites.
Reliable - users of the internet must be selective about the sources of information they use. Anyone can create a website and post information, which may be inaccurate and therefore unreliable.
Users should look carefully at the website - if the site looks poorly designed and substandard it has probably been created by an amateur and it is likely to be unreliable.
