Communication and Problem Solving Flashcards
_____ intellectually disciplined process of actively and skillfully conceptualizing, applying evaluating info gathered from observation or experience.
Critical thinking
_____ policing philosphy that promotes and supports organizational startegies to address the causes and reduce the fear of crime.
Community policing
4 typical reasons for errors in reasoning
- fails to observe and use all relevant facts of problem
- failst to approach the problem in a systematic step- by- step manner
- fails to spel out relationships
- sloppy and inaccurate in collecting info and carrying out mental activities
SARA Model
Scanning
Analysis
Response
Assessment
The three elements of the crime triangle are____
Offender
Victim
Location
Apects of problem-oriented policing agencies
- be proactive
- focus on problems concern to the public
- committed to systematic inquiry
- make full use of data
____ of an officer’s duties involve verbal skills
____ of contacts require physical force
97%
3%
Perception of message :
___ message recieved due to content
___ message received due to voice
___ message received due to non- verbals (body language)
7%
33%
60%
_____ determines if there are any obstacles to effective communication and try to eliminate them if possible
constraints
Ethical presence
- an expression of self-control
- use words to state purpose not to express personal feelings
- maintain professional attitude
- anything perceived as hasty, irrational, or unfair.
Tools used in redirecting someone’s behavior using verbal persuasion
listen
empathize
ask
Criteria for assessing whether a person is acting professionally are:
- ability to communicate effectively w/ those persons outside of profession
- ability to accurately assess the situation and define the problem
- ability to know when to move from words to force
