Communication and negotiation - L1 Flashcards
What skills do you need to communicate effectively?
Key skills include active listening, clarity, adaptability, empathy, conciseness, and the ability to tailor messages to the audience.
How do you ensure that the frequency of communication is acceptable?
Set clear expectations
agreeing on communication methods
adjusting based on project progress
What are the different ways you can communicate with clients?
Email, phone calls, video conferencing, in-person meetings, formal reports, and presentations.
When would you choose to use written communication over verbal communication or a face-to-face meeting?
Written communication - formal record, delivery of complex information
verbal - explaining simpler advice, negotiations, sales agreements
What barriers to effective communication have you come across?
language difference
lack of clarity
technological issues
misaligned expectations
Tell me about your negotiating style.
friendly approach
dependent on the situation which approach go for
whether this is a mutual gain, requirement of client
Why is negotiation important?
resolve conflict
achieve outcomes
maintain positive relationships
What can be a barrier to negotiating effectively?
emotional responses
miscommunication
inflexibility
What would be a good way to facilitate negotiations in your role?
structured meeting
clear agenda
seeking compromise whilst maintaining professional competence
Why do you consider that discussing matters in person might be effective?
better at building relationships
non-verbal cues
immediate resolution of issues
Tell me about how you communicate effectively (and responsibly) using social media.
I ensure professionalism, accuracy, and confidentiality, following the RICS social media guidelines by maintaining a positive and respectful online presence.
What do RICS set out as best practice for the use of social media?
RICS advises maintaining professionalism, protecting client confidentiality, avoiding sharing sensitive information, and being clear in communication.
How do you use visual media to communicate with clients, e.g., before & after photographs?
I use before-and-after photos to visually demonstrate project progress or the impact of work completed, helping clients clearly understand changes and improvements.
