Communication and Negotiation

Question 1

What are the principles of effective communication?

Answer 1

Right words
Correct volume, pitch and tone
Facial expressions and non verbal communication - good eye contact, head up, open body language.
Being a good listener - strength relationships, help others feel confident, focus on the speaker.
Effective Questions - better question better answers

Question 2

What are reporting standards?

Answer 2

Set of standards agreed and how someone must report inline with these standards.

Question 3

Can you give me an example of a reporting standards in val reports – RBook?

Answer 3

Us and bank we have specific template we use for our valuation reports. Vals want a groundsafe report.

Question 4

Any reporting standards away from vals?

Answer 4

When preparing appeal documents to the VOA we have a certain reporting format to maintain professionalism and make sure I include all the information needed within the appeal.

Question 5

What was your objectives/strategy in the negotiation regarding the rating tribunal?

Answer 5

EAWN
Managed my clients expectations
Agreed our strategy/objectives in a pre tribunal meeting with the client.
Prepared a win-win and fall back positions
Decided what points are/not negotiable.

Question 6

How does a VT work what are the elements?

Answer 6

Opening from Panel
Opening case from Appellant
Opening case from Defendant (VOA)
Panel has a chance to ask questions to either party
Period of discussion/negotiation on the issue.
Closing Statements
Panel Closing Statement

Question 7

What was the VT Hearing on?

Answer 7

To contest a deletion appeal off an office premises in the City of London

Question 8

What is a ‘win-win’ situation?

Answer 8

mutually acceptable outcome that gives both parties as much of what you want as possible. Both side benefit.

Question 9

How would you conduct a negotiation?

Answer 9

EAWN with client
Opening statement 
Effectively communicate my side
Listen to the other side 
have a period for questions/debate
Come to a conclusion

Question 10

What makes an effective negotiator?

Answer 10

Principles of effective communication
Use the right words
non verbal communication tools - body language, eye contact
tone, pitch of voice
ability to listen effectively

Question 11

any theories on communication

Answer 11

Rule of communication
7% verbal, with 93% non verbal
body language 55%
tone of voice 38%

Question 12

What forms of communication are there?

Answer 12

Verbal
Non Verbal
Written
Visual

Question 13

How did you demonstrate the technical concepts to you audience?

Answer 13

I used different forms of communication
Verbal - me personally speaking to my audience
Non Verbal - was the use of my body language and points at
Visual - Presentation with screenshots of the DB
Written - I provided a handout to the audience to take away with them.

Question 14

What were some of the technical concepts

Answer 14

functionality of the DB
ability to search for comps
verification feature
export features to reports

Question 15

How did the communication go with the VOA in your Bermondsey example? Did it go well?

Answer 15

Initially it was quite stand offish
But then we listened to each others points of view
we then began to discuss our points
which led to a compromise by both parties to meet in the middle
it ended well.

Question 16

Why did you not continue emailing in your Bermondsey example?

Answer 16

I wanted to speed up the negotiation

Easier to have a discussion over the phone

Question 17

Was your client kept informed in the Bermondsey example?

Answer 17

Before I rang the VOA I EAWN`

Question 18

What points were negotiable/non?

Answer 18

The length of the allowance - period of the building works