Communication and Negotiation Flashcards
What are the appropriate methods of communication?
- Oral (face-to-face or on the phone)
- Written (letter, email, or text)
- Visual (videos, presentations, graphs, charts, and tables)
Each method serves different purposes and contexts in communication.
What are the key qualities that communication must have?
- Clear and easily understood
- Maintain professionalism
- Respectful
- Assertive
These qualities help ensure effective communication.
What are the initial steps in good negotiation skills?
- Research and preparation
- Agree on clients’ objectives
- Understand the negotiation strategy
- Decide on negotiable and non-negotiable points
These steps set the foundation for a successful negotiation.
What should be considered throughout the negotiation process?
- Create a constructive environment for negotiation
- Consider methods of communication
- Develop a collaborative approach
- Be flexible but assertive
Ongoing attention to these factors can influence negotiation outcomes.
What should be recognized at the end of a negotiation?
- Achievement of best position
- When to walk away
Recognizing these elements helps in evaluating the success of the negotiation.
Fill in the blank: Communication must be _______.
[clear, professional, respectful, and assertive]
True or False: Visual communication methods include only written documents.
False
Visual communication also includes videos, presentations, graphs, charts, and tables.
Describe a situation where you used communication.
During quarterly investment market update meetings, I took notes on investment deals.
I verified the information through discussions with internal and external retail agents, as well as online sources.
I created PowerPoint presentations featuring graphs, charts, tables and written commentary to present the details.
I circulated the slides to my team via email, enabling them to provide clients with the latest market information.
Describe a situation where you used negotiation skills.
During the process of an office acquisition, I requested a proposal for my clients preferred office space.
Upon receipt, I reviewed the proposal against recent lettings in comparable properties and the subject building.
I shared the analysis with the client, whilst clarifying their most important lease terms.
With knowledge of their requirements, I was instructed to initiate negotiations.
I negotiated an increase in rent free from 3 months to 5 months.
Which competencies have you used negotiation skills in?
Purchase and Sale, Leasing and Letting
Have you ever had a time where you have had difficulty communicating?
Language barriers?
Verbally explaining - needed to use visual drawing?
How do you ensure that you are communicating effectively with clients?
- Oral (face-to-face or on the phone)
- Witten (letter or email or text)
- Visual (Videos, presentations, graphs, charts and tables)
- Clear and easily understood
- Maintain professionalism
- Respectful
- Assertive
How do you handle a situation where the client is not willing to negotiate?
Try different forms of communication
How do you handle a situation where you colleague / client is not responding to your communication?
Try different forms of communication
Describe a negotiation process from start to finish
Good negotiation skills include:
At the start:
1. Research and preparation, understand the negotiation environment, what the other parties position is
2. Agree clients objectives
3. Understand the negotiation strategy - aggressive / passive
4. Deciding what points you can give on and what points are non-negotiable
Throughout:
1. Create a constructive environment for negotiation
2. Consider the methods of communication and communicate throughout
3. Develop a collaborative approach
4. Be flexible but assertive
At the end:
1. Recognise the achievement of best position
2. Walk away when you need to
