Communication and Negotiation

Question 1

What forms of communication are you aware of?

Answer 1

Verbal - in person, telephone
Non-verbal - body language, eye contact, appearance, gestures
Written - emails, letters
Graphical information - charts, diagrams, tables
Presentations
Video conference

Question 2

What are the barriers to effective communication?

Answer 2

Verbal mono tone delivery or unclear delivery of speech
Over use of technical language that may not be understood by clients
Emotionally charged/heated conversations when parties are unable to listen
International language barriers
Disinterest and boredom
Prejudice
Bias
Interruptions and distractions
Poor quality calls
Poorly maintained and adversarial relationships

Question 3

Please provide an example of your oral communication skills.

Answer 3

I have been responsible for…

Question 4

What are your thoughts on e-mail as a form of communication?

Answer 4

Emails carry the same legal value as a letter and contracts can be inadvertently created by email. We must therefore be very careful with regards to the content and form of the email communication. I am always sure to communicate in a professional manner even if the other parties do not.