Communication and Negotiation Flashcards
What forms of communication are you aware of?
Verbal - in person, telephone
Non-verbal - body language, eye contact, appearance, gestures
Written - emails, letters
Graphical information - charts, diagrams, tables
Presentations
Video conference
What are the barriers to effective communication?
Verbal mono tone delivery or unclear delivery of speech
Over use of technical language that may not be understood by clients
Emotionally charged/heated conversations when parties are unable to listen
International language barriers
Disinterest and boredom
Prejudice
Bias
Interruptions and distractions
Poor quality calls
Poorly maintained and adversarial relationships
Please provide an example of your oral communication skills.
I have been responsible for…
What are your thoughts on e-mail as a form of communication?
Emails carry the same legal value as a letter and contracts can be inadvertently created by email. We must therefore be very careful with regards to the content and form of the email communication. I am always sure to communicate in a professional manner even if the other parties do not.