Communication and Negotiation Flashcards

1
Q

What forms of communication are you aware of?

A

Verbal - in person, telephone
Non-verbal - body language, eye contact, appearance, gestures
Written - emails, letters
Graphical information - charts, diagrams, tables
Presentations
Video conference

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2
Q

What are the barriers to effective communication?

A

Verbal mono tone delivery or unclear delivery of speech
Over use of technical language that may not be understood by clients
Emotionally charged/heated conversations when parties are unable to listen
International language barriers
Disinterest and boredom
Prejudice
Bias
Interruptions and distractions
Poor quality calls
Poorly maintained and adversarial relationships

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3
Q

Please provide an example of your oral communication skills.

A

I have been responsible for…

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4
Q

What are your thoughts on e-mail as a form of communication?

A

Emails carry the same legal value as a letter and contracts can be inadvertently created by email. We must therefore be very careful with regards to the content and form of the email communication. I am always sure to communicate in a professional manner even if the other parties do not.

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5
Q
A
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