Communication and Negotiation Flashcards
1
Q
What are the types of communication?
A
- Oral i.e., meetings, telephone
- Written i.e., email, letters, reports
- Electronic i.e., web conferences, video, text messages
- Graphic i.e., plans, charts, mind maps
2
Q
How could you approach a negotiation?
A
- Listen
- Document
- Anticipate compromise
- Be prepared
- Assertiveness
- Effective communication
3
Q
What factors must be considered when choosing your communication style?
A
- Subject
- Situation
- Audience
- Timeframe
- Sensitivity
- Confidentiality
