Communication and Negotiation

Question 1

When is oral communication typically used?

Answer 1

*Either in person or using technology
* Phone
* Zoom/Teams calls
* Facilitating a meeting

Question 2

What should you do to when facilitating a meeting?

Answer 2

• Ensure there is structure
• Requires active & constructive participation

Question 3

Main points when charing/running a meeting?

Answer 3

• Draft agenda (top priority)
• Open meeting by welcoming attendees - good flow
• Discuss purpose of meeting
• Ensure minutes of previous meeting are circulated beforehand
• Focus on action points
• Arrange date for next meeting (of required)

Question 4

Key points for presentations

Answer 4

• Choose best approach based on audience
• Always prepare
• Set out in logical sequence
• Get main points across
• Speak to audience and not screen

Question 5

Key points for listening skills

Answer 5

• Face the speaker & maintain eye contact
• Don’t interrupt - wait for right time to ask questions
• Use questions to clarify information