COMMUNICATION AND INTERPERSONAL SKILLS Flashcards
When communicating with the client’s family, the nurse aide SHOULD
LISTEN TO CONCERNS AND OFFER SUPPORT.
An example of negative body language is
PLACING HANDS ON THE HIPS.
Although a resident says “Fine” when asked how
she feels, the nurse aide suspects the resident is in
pain because
THE RESIDENT IS GRIMACING.
A common impairment that can complicate effective
communication between you and your patient include
APHASIA.
When interacting with clients, the nurse aide
should remember that
MORE THAN HALF OF ALL COMMUNICATION IS
NON-VERBAL.
Using touch as a way to communicate with a client
DEPENDS ON THE CLIENT’S CULTURE.
What are the main components for successful communication?
A SENDER, A MESSAGE, A RECEIVER
If a patient speaks a different language, how can
you communicate?
USE GESTURES AND VISUAL AIDS
If a client says, “God is punishing me” or “Why me?”
how should the nurse aide respond?
LISTEN AND ASK QUESTIONS TO LEARN MORE
A resident calls the nurses aide and says, “Some-
one spilled water onto my bed.” The nurse aide observes a wet area on the pad, directly under them resident. The nurse aide should
CHANGE THE LINENS AND MAKE A MENTAL NOTE
TO OFFER THE BEDPAN MORE OFTEN.
What should a nurse aide do when a resident
comes out their room wearing mismatched slippers?
QUIETLY ASK IF THE RESIDENT NOTICES THE
SLIPPERS
A resident has just been admitted to the facility.
The nurse aide should (tightening, or shortening of a
muscle) is caused by
INTRODUCE HIM TO HIS ROOMMATE.
Paraphrasing is
RESTATING THE MESSAGE IN YOUR OWN WORDS.
After Mary’s death, her husband wishes to share
his feelings and emotions. You should
LISTEN TO HIM AND OFFER SUPPORT.
How can the nurse aide show they are interested and listening to a client?
RESPOND WHEN APPROPRIATE
Active listening is important because
IT PREVENTS MISUNDERSTANDINGS.
How can you give a resident some independence
when he must be fed?
ASK WHICH FOOD HE WOULD LIKE TO EAT FIRST
You tell an unconscious patient what you are going to do because
THEY MAY BE ABLE TO HEAR YOU
A good way to build a relationship with a resident is to
LEARN THEIR NON-VERBAL COMMUNICATION STYLE.
After you have had to complete several assignments that a co-worker didn’t do, what is the best approach?
ASK THE CO-WORKER IF THERE IS A REASON
Mrs. King wants to know why her indwelling catheter must always be kept below the level of her bladder. You reply
“TO KEEP URINE FROM GOING BACK INTO THE BLADDER.”
If the CNA is confused about instructions of a task
that the nurse told the CNA to do, the CNA should
ASK THE NURSE TO CLARIFY THE INSTRUCTIONS.
You are assigned to care for a new resident. You do not know what to call her. You should introduce yourself then
ASK HER WHAT NAME SHE WOULD LIKE TO BE CALLED BY.
When a person is admitted to the nursing home,
the nurse aide should expect that the resident will
EXPERIENCE A SENSE OF SADNESS RELATED TO
THE LIFE CHANGE.
How can the nurse aide BEST help a client who is
not accepting a loss?
ENCOURAGE THE CLIENT TO TALK ABOUT THE LOSS
An important rule of communication is to always
use “register.” This means
POINT TO THE DATE ON A CALENDAR AND SAY
THE DATE.
The nurse aide is caring for a client who answers
every question by nodding and saying “yes.” How will
the nurse aide respond to this behavior?
DETERMINE IF THE CLIENT IS ABLE TO UNDERSTAND
A resident frequently acts demanding, especially when his roommate has visitors. The nurse aide understands the resident is
ANXIOUS.
A resident complains that his children never visit.
The aide should
LISTEN QUIETLY AS HE TALKS ABOUT HIS FEELINGS.
When communicating with elderly residents, you
should
FACE THE RESIDENT AND MAKE EYE CONTACT.
The nurse aide is asked by a confused client what
day it is. The nurse aide should
POINT TO THE DATE ON A CALENDAR AND SAY
THE DATE.
A patient’s child died in the accident they were both in. What should the nurse aide do?
GIVE THE PATIENT TIME TO GRIEVE AND OFFER SUPPORT
To BEST communicate with a client who is totally
deaf, the nurse aide should
WRITE INFORMATION FOR THE CLIENT TO READ.
Mrs. Smith, your patient, reports to you that her hearing aid is missing. What do you do?
IMMEDIATELY REPORT IT TO THE NURSE
When asking questions, a good rule to remember is to
ASK ONE QUESTION AT A TIME.
A visitor enters the room while the nurse aide is changing the client. How SHOULD the nurse aide respond?
“WOULD YOU PLEASE WAIT IN THE LOBBY?”
What should the nurse aide do to communicate with a client that only speaks and understands a foreign language?
USE PICTURE BOARDS AND GESTURES
In order to communicate clearly with a client who has hearing loss, the nurse aide should
LOOK DIRECTLY AT THE CLIENT WHEN SPEAKING.
The nurse aide finds a resident sobbing. What is the best thing for the nurse aide to say?
“YOU SEEM SAD. CAN YOU TELL ME ABOUT IT?”
The best approach if you are not sure how to use a piece of equipment is to
ASK THE NURSE FOR INSTRUCTIONS.
