COMMUNICATION AND INTERPERSONAL SKILLS

Question 1

When communicating with the client’s family, the nurse aide SHOULD

Answer 1

LISTEN TO CONCERNS AND OFFER SUPPORT.

Question 2

An example of negative body language is

Answer 2

PLACING HANDS ON THE HIPS.

Question 3

Although a resident says “Fine” when asked how
she feels, the nurse aide suspects the resident is in
pain because

Answer 3

THE RESIDENT IS GRIMACING.

Question 4

A common impairment that can complicate effective
communication between you and your patient include

Answer 4

APHASIA.

Question 5

When interacting with clients, the nurse aide
should remember that

Answer 5

MORE THAN HALF OF ALL COMMUNICATION IS
NON-VERBAL.

Question 6

Using touch as a way to communicate with a client

Answer 6

DEPENDS ON THE CLIENT’S CULTURE.

Question 7

What are the main components for successful communication?

Answer 7

A SENDER, A MESSAGE, A RECEIVER

Question 8

If a patient speaks a different language, how can
you communicate?

Answer 8

USE GESTURES AND VISUAL AIDS

Question 9

If a client says, “God is punishing me” or “Why me?”
how should the nurse aide respond?

Answer 9

LISTEN AND ASK QUESTIONS TO LEARN MORE

Question 10

A resident calls the nurses aide and says, “Some-
one spilled water onto my bed.” The nurse aide observes a wet area on the pad, directly under them resident. The nurse aide should

Answer 10

CHANGE THE LINENS AND MAKE A MENTAL NOTE
TO OFFER THE BEDPAN MORE OFTEN.

Question 11

What should a nurse aide do when a resident
comes out their room wearing mismatched slippers?

Answer 11

QUIETLY ASK IF THE RESIDENT NOTICES THE
SLIPPERS

Question 12

A resident has just been admitted to the facility.
The nurse aide should (tightening, or shortening of a
muscle) is caused by

Answer 12

INTRODUCE HIM TO HIS ROOMMATE.

Question 13

Paraphrasing is

Answer 13

RESTATING THE MESSAGE IN YOUR OWN WORDS.

Question 14

After Mary’s death, her husband wishes to share
his feelings and emotions. You should

Answer 14

LISTEN TO HIM AND OFFER SUPPORT.

Question 15

How can the nurse aide show they are interested and listening to a client?

Answer 15

RESPOND WHEN APPROPRIATE

Question 16

Active listening is important because

Answer 16

IT PREVENTS MISUNDERSTANDINGS.

Question 17

How can you give a resident some independence
when he must be fed?

Answer 17

ASK WHICH FOOD HE WOULD LIKE TO EAT FIRST

Question 18

You tell an unconscious patient what you are going to do because

Answer 18

THEY MAY BE ABLE TO HEAR YOU

Question 19

A good way to build a relationship with a resident is to

Answer 19

LEARN THEIR NON-VERBAL COMMUNICATION STYLE.

Question 20

After you have had to complete several assignments that a co-worker didn’t do, what is the best approach?

Answer 20

ASK THE CO-WORKER IF THERE IS A REASON

Question 21

Mrs. King wants to know why her indwelling catheter must always be kept below the level of her bladder. You reply

Answer 21

“TO KEEP URINE FROM GOING BACK INTO THE BLADDER.”

Question 22

If the CNA is confused about instructions of a task
that the nurse told the CNA to do, the CNA should

Answer 22

ASK THE NURSE TO CLARIFY THE INSTRUCTIONS.

Question 23

You are assigned to care for a new resident. You do not know what to call her. You should introduce yourself then

Answer 23

ASK HER WHAT NAME SHE WOULD LIKE TO BE CALLED BY.

Question 24

When a person is admitted to the nursing home,
the nurse aide should expect that the resident will

Answer 24

EXPERIENCE A SENSE OF SADNESS RELATED TO
THE LIFE CHANGE.

Question 25

How can the nurse aide BEST help a client who is
not accepting a loss?

Answer 25

ENCOURAGE THE CLIENT TO TALK ABOUT THE LOSS

Question 26

An important rule of communication is to always
use “register.” This means

Answer 26

POINT TO THE DATE ON A CALENDAR AND SAY
THE DATE.

Question 27

The nurse aide is caring for a client who answers
every question by nodding and saying “yes.” How will
the nurse aide respond to this behavior?

Answer 27

DETERMINE IF THE CLIENT IS ABLE TO UNDERSTAND

Question 28

A resident frequently acts demanding, especially when his roommate has visitors. The nurse aide understands the resident is

Answer 28

ANXIOUS.

Question 29

A resident complains that his children never visit.
The aide should

Answer 29

LISTEN QUIETLY AS HE TALKS ABOUT HIS FEELINGS.

Question 30

When communicating with elderly residents, you
should

Answer 30

FACE THE RESIDENT AND MAKE EYE CONTACT.

Question 31

The nurse aide is asked by a confused client what
day it is. The nurse aide should

Answer 31

POINT TO THE DATE ON A CALENDAR AND SAY
THE DATE.

Question 32

A patient’s child died in the accident they were both in. What should the nurse aide do?

Answer 32

GIVE THE PATIENT TIME TO GRIEVE AND OFFER SUPPORT

Question 33

To BEST communicate with a client who is totally
deaf, the nurse aide should

Answer 33

WRITE INFORMATION FOR THE CLIENT TO READ.

Question 34

Mrs. Smith, your patient, reports to you that her hearing aid is missing. What do you do?

Answer 34

IMMEDIATELY REPORT IT TO THE NURSE

Question 35

When asking questions, a good rule to remember is to

Answer 35

ASK ONE QUESTION AT A TIME.

Question 36

A visitor enters the room while the nurse aide is changing the client. How SHOULD the nurse aide respond?

Answer 36

“WOULD YOU PLEASE WAIT IN THE LOBBY?”

Question 37

What should the nurse aide do to communicate with a client that only speaks and understands a foreign language?

Answer 37

USE PICTURE BOARDS AND GESTURES

Question 38

In order to communicate clearly with a client who has hearing loss, the nurse aide should

Answer 38

LOOK DIRECTLY AT THE CLIENT WHEN SPEAKING.

Question 39

The nurse aide finds a resident sobbing. What is the best thing for the nurse aide to say?

Answer 39

“YOU SEEM SAD. CAN YOU TELL ME ABOUT IT?”

Question 40

The best approach if you are not sure how to use a piece of equipment is to

Answer 40

ASK THE NURSE FOR INSTRUCTIONS.