Communication and consultation

Question 1

What is the definition of communication?

Answer 1

the exchanging of information by several mediums

Question 2

What is linear communication?

Answer 2

Communication from sender to receiver

Question 3

What is interactive communication?

Answer 3

Two way conversation between sender and receiver

Question 4

What is transactional communication?

Answer 4

Two-way conversation, where both act as a sender and receiver

Question 5

What is verbal communication?

Answer 5

Process of selecting words to communicate

Question 6

What are the five features of verbal communication?

Answer 6

Frequency
intensity
Fluency
Voice quality
Time

Question 7

How much of communication is non verbal?

Answer 7

55%

Question 8

What does S in SOLER for communication stand for?

Answer 8

Sit squarely opposite

Question 9

What does O in SOLER for communication stand for?

Answer 9

Open position

Question 10

What does L in SOLER for communication stand for?

Answer 10

Lean slightly

Question 11

What does E in SOLER for communication stand for?

Answer 11

eye contact

Question 12

What does R in SOLER for communication stand for?

Answer 12

relax

Question 13

What questions allow for freedom of speech?

Answer 13

Open ended questions

Question 14

What questions allow for specific information?

Answer 14

Closed questions

Question 15

How can you reassure the patient, you heard what they said?

Answer 15

Reflection. Repeat what they said back to them

Question 16

What are 5 barriers to communication?

Answer 16

Preconception 
Impaired cognition
Stress
Attitude 
Mental condition

Question 17

What are 3 examples of poor consultation?

Answer 17

Asking leading questions
excessive approval
false reassurance

Question 18

What are the three elements of communication?

Answer 18

.

Question 19

What is paraphrasing and why is it important in a clinical setting?

Answer 19

.