Communication and Communication Techniques

Question 1

Intrapersonal Communication

Answer 1

“Self-talk”, thinking thoughts, but not verbalizing them

Question 2

Interpersonal Communication

Answer 2

One-on-One communication with another person

Question 3

Open-ended Questions

Answer 3

Promotes interactive discussions
(Ex: Tell me more……”)

Question 4

Closed-ended questions

Answer 4

Used to obtain specific data. Use sparingly as it can block further communication

Question 5

Restating

Answer 5

Repeat the patient’s exact words

Question 6

Reflecting

Answer 6

Return focus back to patient

Question 7

Paraphrasing

Answer 7

Restate patient’s feelings to confirm understanding of what patient is saying

Question 8

Exploring

Answer 8

Gathering more information about something patient has mentioned

Question 9

General Leads

Answer 9

Allows patient to guide discussion

Question 10

Presenting Reality

Answer 10

Communicate what is actually happening: dispel hallucinations, delusions, and false beliefs

Question 11

Offering Self

Answer 11

Limited self-disclosure by nurse. Return focus to patient as soon as possible