Communication Flashcards
Exchanging of information or feelings between two or more people
Communication
Mode of communication that uses spoken language
Verbal communication
Mode of communication that uses body language
Nonverbal communication
Technique in verbal communication wherein the words used are easy to understand
Simplicity
Technique in verbal communication wherein the 5Ws and 1H are conveyed
Clarity
Technique in verbal communication wherein you are sensitive the the client’s needs and concerns
Timing and relevance
Technique in verbal communication wherein you are able to adjust to the client’s cues
Adaptability
Technique in verbal communication wherein you are knowledgeable of the subject with accurate information
Credibility
Form of body language that indicates a person’s self-esteem or self-concept, current mood, and health status
Posture and gait
Form of body language wherein feelings and emotions are conveyed
Facial expression
Form of body language wherein we should be aware of cultural differences
Hand movement and gestures
Communication process involves _____ and _____ messages
Sending, receiving
Component of the communication process that conveys a message
Sender
Another term for sender in the communication process
Encoder
Component of the communication process that answers to what is being conveyed
Message
Component of the communication process as to whom the message is conveyed
Receiver
Another term for receiver in the communication process
Decoder
Component of the communication process wherein the message is returned to the sender
Feedback
A factor influencing the communication process in terms of the communicator’s ability to speak, hear, see, and comprehend
Ability of the communicator
A factor influencing the communication process in terms of recognizing the uniqueness in each person
Perception
A factor influencing the communication process in terms of distance
Proxemics
Type of distance when physical contact is 1.5 feet away
Intimate
Type of distance when physical contact is 1.5 to 4 feet away
Personal
Type of distance when physical contact is 4 to 12 feet away
Social
Type of distance when physical contact is 12 feet and beyond
Public
A factor influencing the communication process in terms of boundaries e.g. “This is mine”
Territoriality
A factor influencing the communication process that affects the content and responses in the communication process
Role and relationship
A factor influencing the communication process that includes the events that precede and follow the interaction
Time
A factor influencing the communication process that affects a person’s comfortability
Environment
A physical and emotional environment that promotes communication
Conducive environment
A factor influencing the communication process in terms of beliefs, thoughts, and feelings about people and events
Attitude
A factor influencing the communication process that affects the interpretation of a message
Emotion and self-esteem
Paying attention to what is not being said; paying attention with all senses
Attentive listening
T/F: Face the client during communication
True
T/F: Don’t maintain eye contact with the client
False
T/F: Avoid leaning towards the client during communication
False
T/F: Maintain an open posture during communication
True
T/F: Remain relaxed during communication
True
