Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

2 NCM 103 LEC > Communication > Flashcards

Communication Flashcards

1
Q

Exchanging of information or feelings between two or more people

A

Communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Mode of communication that uses spoken language

A

Verbal communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Mode of communication that uses body language

A

Nonverbal communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Technique in verbal communication wherein the words used are easy to understand

A

Simplicity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Technique in verbal communication wherein the 5Ws and 1H are conveyed

A

Clarity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Technique in verbal communication wherein you are sensitive the the client’s needs and concerns

A

Timing and relevance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Technique in verbal communication wherein you are able to adjust to the client’s cues

A

Adaptability

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Technique in verbal communication wherein you are knowledgeable of the subject with accurate information

A

Credibility

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Form of body language that indicates a person’s self-esteem or self-concept, current mood, and health status

A

Posture and gait

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Form of body language wherein feelings and emotions are conveyed

A

Facial expression

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Form of body language wherein we should be aware of cultural differences

A

Hand movement and gestures

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Communication process involves _____ and _____ messages

A

Sending, receiving

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Component of the communication process that conveys a message

A

Sender

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Another term for sender in the communication process

A

Encoder

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Component of the communication process that answers to what is being conveyed

A

Message

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Component of the communication process as to whom the message is conveyed

A

Receiver

17
Q

Another term for receiver in the communication process

A

Decoder

18
Q

Component of the communication process wherein the message is returned to the sender

A

Feedback

19
Q

A factor influencing the communication process in terms of the communicator’s ability to speak, hear, see, and comprehend

A

Ability of the communicator

20
Q

A factor influencing the communication process in terms of recognizing the uniqueness in each person

A

Perception

21
Q

A factor influencing the communication process in terms of distance

A

Proxemics

22
Q

Type of distance when physical contact is 1.5 feet away

A

Intimate

23
Q

Type of distance when physical contact is 1.5 to 4 feet away

A

Personal

24
Q

Type of distance when physical contact is 4 to 12 feet away

A

Social

25
Q

Type of distance when physical contact is 12 feet and beyond

A

Public

26
Q

A factor influencing the communication process in terms of boundaries e.g. “This is mine”

A

Territoriality

27
Q

A factor influencing the communication process that affects the content and responses in the communication process

A

Role and relationship

28
Q

A factor influencing the communication process that includes the events that precede and follow the interaction

A

Time

29
Q

A factor influencing the communication process that affects a person’s comfortability

A

Environment

30
Q

A physical and emotional environment that promotes communication

A

Conducive environment

31
Q

A factor influencing the communication process in terms of beliefs, thoughts, and feelings about people and events

A

Attitude

32
Q

A factor influencing the communication process that affects the interpretation of a message

A

Emotion and self-esteem

33
Q

Paying attention to what is not being said; paying attention with all senses

A

Attentive listening

34
Q

T/F: Face the client during communication

A

True

35
Q

T/F: Don’t maintain eye contact with the client

A

False

36
Q

T/F: Avoid leaning towards the client during communication

A

False

37
Q

T/F: Maintain an open posture during communication

A

True

38
Q

T/F: Remain relaxed during communication

A

True

2 NCM 103 LEC (5 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions