Communication

Question 1

The process of communication ( 3 things)

Answer 1

overcoming barriers (language)
Finding effective ways
Ongoing & continuous changing

Question 2

Levels of communication

Answer 2

Intrapersonal (self-talk)
Interpersonal (2 or more people)
Group

Question 3

Forms of communication

Answer 3

Verbal-
Spoken
Denotative (literal meaning of word)
Connotative (what is implied)

Question 4

What are 5 examples of nonverbal communication?

Answer 4

eye contact
facial expression 
silence 
gestures
posture

Question 5

What 8 factors influence communication?

Answer 5

Developmental level
Gender
Sociocultural 
Space
Physical, mental, emotional
Values
Environment
Congruence

Question 6

Before interacting with patient, the nurse should..

Answer 6

have a deliberate plan & specific goals before interacting with patient

Question 7

What does SOLER mean?

Answer 7

Sit 
Open up
Lean forward
Eye contact
Relax

Question 8

what are the 4 phases of communication?

Answer 8

Preparatory
Orientation
Working
Terminiation

Question 9

Preparatory phase

Answer 9

Pre-interaction
Review pt before entering room
Assess own feelings/reactions
Plan for setting

Question 10

Orientation phase

Answer 10

Introductory
Setting tone–being warm & empathetic
ASSESS PT
“is there anything I can do for you?”

Question 11

Working Phase

Answer 11

Maintenance Phase
Keep focus on task/goal
Express feelings/questions/share stories
Observe non verbal behavior

Question 12

Termination Phase

Answer 12

Concluding phase
Review goals/tasks 
Summarize
Evaluation
"Anything you need before I leave tonight?

Question 13

What are two ways to promote effective communication?

Answer 13

Dispositional Traits (influence behavior/actions)
Rapport Builders (develop mutual trust with someone)

Question 14

5 Examples of dispositional communication

Answer 14

Warmth & friendliness 
Openness & Respect
Empathy
Honesty, Authenticity, Trust
Caring

Question 15

4 Examples of Rapport builders

Answer 15

Specific objectives
Comfortable environment
Privacy
Respecting personal space

Question 16

What are some blocks to communication?

Answer 16

failure to listen
Inappropriate questions/comments
False assurance; gossip
Stereotyped remarks 
Asking leading questions
Stating opinon

Question 17

Communication Through Nursing Process

Assessment

Answer 17

Verbal interviewing & history taking
consider non/verbal questions
Developmental/cultural

Question 18

Communication Through Nursing Process

Diagnosis

Answer 18

Intrapersonal (self talk) analysis

Validation of healthcare needs

Question 19

Communication Through Nursing Process

Planning (4)

Answer 19

Interpersonal planning
Interpersonal collab with patient
Written documentation of expected outcomes
Provide privacy & minimize distractions

Question 20

Communication Through Nursing Process

Implementing

Answer 20

Delegation & verbal discussion with health care team

Verbal, visual, auditory and tactile health teaching activities

Question 21

Communication Through Nursing Process

Evaluation

Answer 21

Verbal/non verbal feedback

Care plans

Question 22

Impaired Verbal communication/special needs

Answer 22

Interpersonal skills & professionalism

Cultural sensitivity

Question 23

Who would be considered an impaired individual?

Answer 23

Hearing, cognitively impaired, cannot speak clearly, cannot speak english, unresponsive

Question 24

What are ways to communicate for the impaired individual?

Answer 24

Pictures, drawings, demonstrations, interpretation devices