Communication Flashcards
The process of communication ( 3 things)
overcoming barriers (language) Finding effective ways Ongoing & continuous changing
Levels of communication
Intrapersonal (self-talk)
Interpersonal (2 or more people)
Group
Forms of communication
Verbal-
Spoken
Denotative (literal meaning of word)
Connotative (what is implied)
What are 5 examples of nonverbal communication?
eye contact facial expression silence gestures posture
What 8 factors influence communication?
Developmental level Gender Sociocultural Space Physical, mental, emotional Values Environment Congruence
Before interacting with patient, the nurse should..
have a deliberate plan & specific goals before interacting with patient
What does SOLER mean?
Sit Open up Lean forward Eye contact Relax
what are the 4 phases of communication?
Preparatory
Orientation
Working
Terminiation
Preparatory phase
Pre-interaction
Review pt before entering room
Assess own feelings/reactions
Plan for setting
Orientation phase
Introductory
Setting tone–being warm & empathetic
ASSESS PT
“is there anything I can do for you?”
Working Phase
Maintenance Phase
Keep focus on task/goal
Express feelings/questions/share stories
Observe non verbal behavior
Termination Phase
Concluding phase Review goals/tasks Summarize Evaluation "Anything you need before I leave tonight?
What are two ways to promote effective communication?
Dispositional Traits (influence behavior/actions) Rapport Builders (develop mutual trust with someone)
5 Examples of dispositional communication
Warmth & friendliness Openness & Respect Empathy Honesty, Authenticity, Trust Caring
4 Examples of Rapport builders
Specific objectives
Comfortable environment
Privacy
Respecting personal space
What are some blocks to communication?
failure to listen Inappropriate questions/comments False assurance; gossip Stereotyped remarks Asking leading questions Stating opinon
Communication Through Nursing Process
Assessment
Verbal interviewing & history taking
consider non/verbal questions
Developmental/cultural
Communication Through Nursing Process
Diagnosis
Intrapersonal (self talk) analysis
Validation of healthcare needs
Communication Through Nursing Process
Planning (4)
Interpersonal planning
Interpersonal collab with patient
Written documentation of expected outcomes
Provide privacy & minimize distractions
Communication Through Nursing Process
Implementing
Delegation & verbal discussion with health care team
Verbal, visual, auditory and tactile health teaching activities
Communication Through Nursing Process
Evaluation
Verbal/non verbal feedback
Care plans
Impaired Verbal communication/special needs
Interpersonal skills & professionalism
Cultural sensitivity
Who would be considered an impaired individual?
Hearing, cognitively impaired, cannot speak clearly, cannot speak english, unresponsive
What are ways to communicate for the impaired individual?
Pictures, drawings, demonstrations, interpretation devices
