Communication

Question 1

What are the 4 C’s of effective Business Leadership?

Answer 1

Creativity, critical thinking, communication, collaboration

Question 2

3 Aspects of Professionalism

Answer 2

1. Acting decisively and knowledgeably
2. Adapting
3. Adding value to performance

Question 3

3 Characteristics of Communication

Answer 3

1. Situated (particular environment or socio cultural context).
2. Relational (people and propose of communication).
3. Transactional (adapt to one another as the conversations progress).

Question 4

Semantic Interference

Answer 4

Words can mean different things to different people and meaning can change in different context = misinterpretation.

Question 5

Emotional Interference

Answer 5

Strong feelings of joy, resentment, or anger can interfere with someone’s ability to decode a message (eg. angry email).

Question 6

Overcoming Communication Barriers

Answer 6

• Be time and time-sensitive: respond ASAP. IF emotional, let some time pass to cool off.
• Be purposeful: make purpose of your communication apparent at beginning of conversation.
• Be a good listener/careful reader: give full attention to the message and context of message.
• Be context sensitive: use right mode of communication for situation, consider previous interactions, type of relationship, and socio cultural factors.
• Be proactive: verify facts and get more info.

Question 7

Ethnocentrism

Answer 7

Tendency to make false assumptions based on limited experience that one’s own culture is superior to others.