communication Flashcards
What is Communication?
The transactional and relational prosses involving the meaningful exchange of information
What is Professionalism
Acting decisively and knowledgeably
Adapting to new situations
Adding value to the performance
What are the 3 Characteristics of Communication
Situated, Relational and transactional
Noise barrier
physical or psychological obstacles that can inhibit the true meaning of the message coming across ex: Call failed, misunderstanding
Channel overload barrier
message transmitted over a specific channel exceeds the capacity ex: voicemail full, Zoom meeting runs out of time
Semantic Interference
Words can mean different things to different people and meaning can change in different contexts = misinterpretation
Interpersonal Communication
Two or more people
Proxemics (use of space)
how close/ far away you are from the person you are communicating with impacts how your message gets across
Chronemics (use of time)
time is a valuable commodity - how punctual you are, how long you are willing to listen, pace of the conversation all influence how a message is received
Vocalics (paralanguage)
non-verbal vocal qualities ex: pitch, volume, tempo, laughing, crying, yelling, “umm”, “okay”, “you know”
Upward Communication Flow
the movement of info from subordinates → superiors
Important to create a working climate where opinions and ideas can be shared freely with all people in a workplace
Downward Communication Flow
the movement of info from superiors → subordinates
Used to clarify strategy, policy or expectations as well as boost moral and instill a feeling of loyalty
Ethnocentrism
The tendency to make false assumptions based on the limited experience that one’s own culture or ethinic group is superior to others
