Communication

Question 1

what are the categories of communication

Answer 1

verbal
nonverbal
written

Question 2

what are the attributes of communication

Answer 2

message provided by sender is clear
message is timely
message is accurately interpreted by receiver
communication is influenced by the sender and receivers beliefs, values and other variables (ethnicity, race and gender identity)

Question 3

Silence

Answer 3

therapeutic communication that gives an accepting pause and offers the opportunity for patients to voice concerns

Question 4

open ended questions

Answer 4

leads patients to explore thoughts or feelings

Question 5

offering self

Answer 5

providing support for patient without stipulation

Question 6

sharing observations

Answer 6

openly informing patients of the assessment and observations

Question 7

restating/paraphrasing

Answer 7

Actively listening and then repeating thoughts or feelings in similar words

Question 8

Active listening

Answer 8

nodding, eye contact

Question 9

seeking clarification

Answer 9

making broad messages more understandable

Question 10

perception checking

Answer 10

verifies meaning of specific words

Question 11

giving information

Answer 11

providing specific information the patient may or not request

Question 12

acknowledging

Answer 12

giving recognition of a change in behavior, effort made by patient or a contribution to a communication

Question 13

clarifying time or sequence

Answer 13

helping to clarify an event or situation related to time

Question 14

focusing

Answer 14

helping expand on and develop a topic

Question 15

presenting reality

Answer 15

helping patient expand on and develop a topic of importance

Question 16

summarizing

Answer 16

stating main points of a discussion

Question 17

exploring

Answer 17

investigating a patient’s feeling related to a subject

Question 18

empathizing

Answer 18

offering empathetic understanding of the situation and offer appropriate feedback

Question 19

what are the interrelated concepts for communication?

Answer 19

informatics

patient centeredness

Question 20

identify barriers to communication

Answer 20

stereotyping
agreeing/disagreeing
being defensive
challenging
probing
testing
passing judgment
giving common advice

Question 21

I
S
B
A
R
R

Answer 21

introduce
situation
background
assessment
recommendation
readback

Question 22

what is the most affective kind of communicator

Answer 22

assertive communicators. the declare and affirm their opinions