Communication Flashcards
What is interpersonal communication?
Communication between 2 or more people
What is intrapersonal communication?
Communication that occurs in your own mind
Give 3 positive influences on interpersonal relationships
1) Trust
2) Respect
3) Eye Contact
Give 3 negative influences on interpersonal relationships
1) Sarcasm
2) Mistrust
3) Prejudicial / Stereotypical Attitudes
Give 3 other influences on interpersonal relationships
1) Effects of Illness
2) Values and Beliefs
2) Complexity of Language / Vocabulary
Give 3 interpersonal communication skills and how they impact on person-centred care
1) Adapting Body Language – meets individuals needs
2) Active Listening – allows you to communicate and gather information on individual
3) Negotiating and Agreeing Care – allows you to respect and support the individual in making their own choices and decisions
Give 4 technological communication devices
1) Magnifiers
2) Hearing Aids
3) Audio Frequency Induction Loops
4) Text Phones / Text Messaging on Mobile Phones
Give 5 barriers to effective communication
1) Culture
2) Maturity
3) Language
4) Stereotyping
5) Visual / Hearing Impairment
Give 6 ways in which you can overcome barriers to effective communication
1) Culture – learn about it
2) Maturity –
3) Language – translator / interpreter
4) Stereotyping – mindfulness
5) Visual Impairment – braille
6) Hearing Impairment – sign language
What is braille?
A code of raised dots that are “read” using touch
What is makaton?
A form of language that uses a large collection of signs and symbols to help people communicate
What is jargon?
Complex words or expressions used by a group or profession that are difficult for others to understand
What is formal communication?
Communication used in a working environment
What is informal communication?
Communication used with friends and family
