Communication Flashcards
Clear communication is vital to…
Patient health and survival
Communication
The process of exchanging messages
You will be expected to communicate with…
Health care workers, patients, patients families, students and visitors and administrators and business contacts.
3 types of communication
Verbal written and nonverbal
The most effective form of communication is…
Verbal
Goals of communication
Establish rapport, obtain information, confirm understanding, relay information to other workers, and give instructions to patients.
Tone of voice shows…
Your feelings
Patients can pick up on…
Fear, agitation, calmness and confidence.
Translate medical terminology into…
Lay terms.
Enunciate your words and avoid…
Mumbling
Written communication is a form of…
Verbal communication.
Written communication allows you to…
Collect, organize and research your thoughts
Written communication must be…
Accurate, clear, brief and free of grammatical errors.
Nonverbal communication is used as…
A substitute for language
Nonverbal communication includes…
Eye contact, facial expressions, gestures, body language, physical appearance, touch, and proximity.
