Communication Flashcards
Who is the receiver
Person hearing the message
Who is the sender
Person telling the messenger
What is feedback
It is a response
2 way communication
How is communication influenced
Personal characteristic
Cultural
Situational
Context of the message
What type of communication is spoke word and written
Verbal
What type of communication is body language
Nonverbal
What type of communication is feeling tone
Affective
Personal space, eye contact, meaning words, religious beliefs
Cultural differences
Cultural values, level of education, familiarity with the topic , occupation
Past experience
Anxious patients may not hear what is being said or may interrupt it differently, upset person may speak loudly
Emotions
Listening includes purpose, disciplined attention and focus
Active
Reason for gathering data or giving information
Purpose
Clarify what you think the patient is trying to say and ask further questions as needed
Disciplined attention
Avoid listening to the words but not really hearing them , comprehend and understand
Focus
Repeating in a slightly different way
Restating
Asking a closed ended question in response to a patients statement to be sure you understand
Clarifying
Putting into words the information you are receiving from the patient- in a affective level
Reflecting
Expressing in your own words you think the patient means
Paraphrasing
Permits the patient to respond the way that is Most meaningful to patient question begin what, when,how,why
Open ended question
Requires a specific question
Closed ended question
Even more definitive information
Pain scale
Focused
