Communication Flashcards
What is the basis for all social interaction?
Communications
Definition of interpersonal communication
Effective communications result as a function to the degree which sender and recipient agree on symbols used to transmit attitudes emotions ideas and information. not necessarily upon the form or content of the symbols themselves
Without__________, communication is one way
Feedback
There are 6 channels of communication. What are they
Verbal speech, Kinetics, Proxemics, sight, touch, smell
There are two elements of models
Fixed and Variable
Fixed elements are
Sender receiver channel message (noise) feedback
Variable elements are
conceptualizing encoding transmitting decoding feedback noise
There are three major components of interpersonal communication
Verbal non-verbal written
The true meaning of words is found
in people and how they use it in context
People add meaning based on
their beliefs and values
The Spir-Whorf hypothesis revolves around
the idea that language has power and can control how you see the world
Whorf hypothesis our language shapes
our behavior and has a bearing on our personality
Beliefs are _______ or __________
assumptions or convictions
The true meaning of words is found
in people and how they use it in context
Values are the ________ or __________
worth or importance
Language has an influence on the
future of our culture
Albert Mehrabian study says message components =
7% Verbal
38% vocal tone
55% Facial body
Body language tells the?
True message
Body language often speaks?
The real truth
The act of reading the whole system of body motion is called
calibration
The most important thing in communication is?
to hear what is not being said
Sexual harassment is
unwanted sexual advances, requests for sexual favors, and other verbal and physical conduct of a sexual nature
The first rule to assess if sexual harassment occurred is to determine if
the behavior is unwelcomed
Sexual harassment and the law
EEOC is not technically law, courts use these guidelines as the foundation for defining, precedence has created law
Types of sexual harassment
Quid Pro Quo and Hostile work environment
