Communication Flashcards

1
Q

What is the basis for all social interaction?

A

Communications

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2
Q

Definition of interpersonal communication

A

Effective communications result as a function to the degree which sender and recipient agree on symbols used to transmit attitudes emotions ideas and information. not necessarily upon the form or content of the symbols themselves

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3
Q

Without__________, communication is one way

A

Feedback

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4
Q

There are 6 channels of communication. What are they

A

Verbal speech, Kinetics, Proxemics, sight, touch, smell

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5
Q

There are two elements of models

A

Fixed and Variable

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6
Q

Fixed elements are

A

Sender receiver channel message (noise) feedback

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7
Q

Variable elements are

A

conceptualizing encoding transmitting decoding feedback noise

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8
Q

There are three major components of interpersonal communication

A

Verbal non-verbal written

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9
Q

The true meaning of words is found

A

in people and how they use it in context

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10
Q

People add meaning based on

A

their beliefs and values

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11
Q

The Spir-Whorf hypothesis revolves around

A

the idea that language has power and can control how you see the world

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12
Q

Whorf hypothesis our language shapes

A

our behavior and has a bearing on our personality

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13
Q

Beliefs are _______ or __________

A

assumptions or convictions

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14
Q

The true meaning of words is found

A

in people and how they use it in context

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15
Q

Values are the ________ or __________

A

worth or importance

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16
Q

Language has an influence on the

A

future of our culture

17
Q

Albert Mehrabian study says message components =

A

7% Verbal
38% vocal tone
55% Facial body

18
Q

Body language tells the?

A

True message

19
Q

Body language often speaks?

A

The real truth

20
Q

The act of reading the whole system of body motion is called

A

calibration

21
Q

The most important thing in communication is?

A

to hear what is not being said

22
Q

Sexual harassment is

A

unwanted sexual advances, requests for sexual favors, and other verbal and physical conduct of a sexual nature

23
Q

The first rule to assess if sexual harassment occurred is to determine if

A

the behavior is unwelcomed

24
Q

Sexual harassment and the law

A

EEOC is not technically law, courts use these guidelines as the foundation for defining, precedence has created law

25
Q

Types of sexual harassment

A

Quid Pro Quo and Hostile work environment