Communication Flashcards
Company officers most communicate effectively with their
Supervisors, subordinates, and
the public
Most of the daily tasks company officers performed involve some form of communication such as
Receiving orders from superiors, communicating with others at an emergency scene, interacting with citizens, writing reports and facilitating training
Characteristics of interpersonal communication include
Informal language, informal, nonverbal, clues, spontaneity, formality, and intensity
Interpersonal communication consists of these basic elements
Sender, message, receiver, feedback to the sender, and interference
The message aspect of interpersonal communication may consist of information intended for these
Multiple human senses
Receiving feedback allows the original sender to
Confirm reception of the original message
Interference is
Anything that may prevent the receiver from understanding the message
Receivers respond to senders through
Feedback
For communication to be effective, both the sender and the receiver must
Agree on its purpose
What are the five general purposes for interpersonal
To learn, to relate, to influence, to play, and to help
Nonverbal communication consists of the following
Body language, vocal tone and inflection, personal appearance
Nonverbal communication can reveal
A person’s self perception, emotional state, approachability, or cultural background
