Communication Flashcards
What is the linear model of communication?
one-way process where sender transmits a message to the receiver without feedback
When is the linear Model commonly used in healthcare?
In emergency situations or quick announcements where immediate feedback isn’t possible
What is the Transactional model of communication?
A two-way process where both the sender and receiver influence each other’s messages and responses.
Give an example of the transactional model in nursing.
A nurse explains a treatment, and the patient asks questions for clarification.
What is the most common point where communication errors occur in healthcare?
During handoff between healthcare providers.
Name two factors that increase the risk of communication errors.
Fatigue from long shifts and vague instructions.
What is SBAR and why is it important?
SBAR stands for Situation, Background,
Assessment, Recommendaation. It ensures clear, structured communication.
How can fatigue affect communication in healthcare?
It increases the likelihood of errors, especially during long shifts or when nurses work over 12 hours.
When should SBAR be used?
During patient handoffs, when calling a provider, or transferring a patient.
What is the “Two-Challenge Rule” in health care communication?
A method where nurse states a concern twice to ensure it is acknowledged.
What is “Crew Resource Management” and how is it applied in healthcare?
Adapted from aviation, it involves team briefings and debriefing to reduce errors.
What is the nurse’s legal responsibility regarding informed consent?
Ensuring patients receive sufficient information to make informed decision about their care.
Name two ethical principles important in nursing communication.
Confidentiality and Accountability
What legal issue arises if a nurse fails to question unclear physician orders?
The nurse maybe held liable for any resulting harm to the patient.
What should the nurse do if a colleague refuses to report a medication error?
Encourage the colleague to report it; if they refuse, the nurse is obligated to report the error to ensure safety.
Why is effective communication important in patient-centered care?
It leads to better patient understanding, higher satisfaction, and improved health outcomes.
What are the key components of communication?
Sender, message, symbols, transmission, receiver, feedback, and environment.
How does patient-centered communication improve care?
It empowers patients, fosters mutual goals, and enhances compliance with treatment plans.
What is the role of feedback in communication?
It ensures the message was understood correctly and allows for adjustments if needed.
