Communication

Question 1

What is feedback?

Answer 1

Allows the sender and receiver to know the message was understood.

Question 2

What is nonverbal communication?

Answer 2

Eye contact, Facial expressions, and posture.

Question 3

What are environmental factors?

Answer 3

Examples include loud noise, extreme temperatures.

Question 4

What are the phases of the nurse-client relationship?

Answer 4

Orientation, identification, exploitation, and resolution.

Question 5

Techniques found within motivational interviewing

Answer 5

OARS: Open-ended questions, affirmation, reflective listening, and summarizing.

Question 6

What is auditory communication?

Answer 6

What the receiver hears when the sender speaks a message.

Question 7

What is passive-aggressive communication?

Answer 7

Communication that appears passive, but the individual is acting out anger in a subtle, indirect, or secretive way through sarcasm or witty responses.

Question 8

What is hearing and vision loss?

Answer 8

Physiological deficits that influence communication.

Question 9

What are the four competencies for interprofessional collaborative practice?

Answer 9

1. Work with each other respectfully.
2. Utilize each other’s knowledge to care for clients and promote health.
3. Communicate effectively as a team to promote client’s health.
4. Use effective dynamics and values within the team to develop.