Communication

Question 1

What are the 7 C’s of communication

Answer 1

Clear
Concise
Concrete
Correct
Coherent
Complete
Courteous

Question 2

What is the percentage breakdown of communication

Answer 2

55% non-verbal body language
38% non-verbal tone
7% verbal

Question 3

Describe active listening

Answer 3

Look interested
Be present
Remember what is being said
Repeat back
Use 2nd person when talking

Question 4

Improving non-verbal communication

Answer 4

Posture
Proximity
Distance
Height
Space
Gestures
Facial expressions

Question 5

What is the SOLER technique

Answer 5

Square on
Open posture
Lean towards
Eye contact
Relax

Question 6

What is the SURETY technique

Answer 6

Sit at an angle
Uncross limbs
Relax
Eye contact
Touch
Your intuition

Question 7

Tips for verbal communication

Answer 7

Open questions (funnelling method)
Closed questions (funnelling method)
Pauses
Paraphrasing
Summarising

Question 8

Language and terminology

Answer 8

Professional and polite
Avoid slang/acronyms/complicated words
Use patients own language where possible

Question 9

What is person-centred care

Answer 9

Patient is seen as the expert
Ask for their opinion
Know what is specific to them
Check their understanding

Question 10

What is health coaching

Answer 10

Partnership between practitioner and patient
Client centred
Helps client gain knowledge/skills/confidence
Guides and promotes behaviour change
Supports individuals to become more active in their care