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3105 > communication > Flashcards

communication Flashcards

1
Q

communication

A

-a lifelong learning process for nurses
-key to nurse-patient relationships
-impact on patient outcomes, safety, and patient satisfaction

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2
Q

circular transactional model

A

-referent
-sender
-receiver
-message
-channels
-context / environment
-feedback
-interpersonal variables

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3
Q

levels of communication

A

-intrapersonal: self
-interpersonal: one on one
-small group: small number of people
-public: interact with an audience
-electronic

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4
Q

forms of communication

A

verbal and nonverbal

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5
Q

verbal communication

A

-vocabulary
-pace
-tone
-clarity and brevity
-timing

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6
Q

nonverbal communication

A

-personal appearance
-facial expression and eye contact
-body posture, movement, gestures
-sounds (sigh, moan, groan, sob)
-personal space

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7
Q

elements of professional communication

A

-courtesy
-use of names
-fostering trust
-assertiveness and advocacy

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8
Q

phases of a helping relationship

A

-pre interaction
-orientation
-working
-termination

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9
Q

interdisciplinary communication

A

-handoff report
-use of common language
-lateral violence

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10
Q

use of common language

A

SBAR: situation, background, assessment, recommendation

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11
Q

lateral violence

A

-incivility
-bullying

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12
Q

communication strategies

A

-motivational interviewing
-AIDET

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13
Q

AIDET

A

-A: acknowledge
-I: introduce
-D: duration
-E: explanation
-T: thank you

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14
Q

factors influencing communication assessment

A

-developmental level
-sociocultural difference
-roles and responsibilities
-space and territoriality
-physical, mental, and emotional state
-values
-environment

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15
Q

planning and outcomes for communication

A

-consider environment
-meet basic safety and comfort needs first
-timing
-make yourself available

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16
Q

overcoming barriers implementation

A

-set the stage
-hearing and vision impairment
-interpreter if needed
-communication boards

17
Q

therapeutic communication techniques

A

-active listening: SURETY
-sharing observations
-sharing empathy
-sharing hope
-sharing humor
-sharing feelings

18
Q

SURETY

A

S: sit
U: uncross
R: relax
E: eye contact
T: touch
Y: your intuition

19
Q

communication techniques

A

-using touch
-using silence
-providing information
-focusing
-asking questions
-clarifying
-summarizing
-offering self and self disclosure

20
Q

types of questions

A

-open-ended vs closed-ended
-leading statements

21
Q

clarifying communication technique

A

-restating
-reflecting
-paraphrasing
-exploring

22
Q

non therapeutic communication techniques

A

-asking personal questions
-giving personal opinions, approval and disapproval
-changing the subject
-minimizing feelings
-false reassurance
-asking why questions
-being defensive
-stereotyping
-sympathy
-arguing

23
Q

pediatric considerations

A

-simple language
-be aware of nonverbal
-position yourself at eye level
-incorporate play

24
Q

geriatric considerations

A

-be aware of sensory alterations
-assistive devices if needed
-allow time for responses
-minimize distractions

25
Q

adaptive techniques using an interpreter

A

-speak directly to the patient in 2nd person
-use a normal tone and voice
-speak a couple of sentences at a time, allowing for interruption
-document interpreter ID number in health record

26
Q

adaptive techniques in patients with speech alterations or cognitive impairment

A

-listen attentively
-face the patient
-ask questions that require yes or no answers
-allow time for responses
-use visual cues and communication boards
-engage family if appropriate

27
Q

adaptive techniques in patients who are unresponsive

A

-call patient by name
-use verbal and nonverbal
-speak as though patient can hear
-explain all procedures and sensations
-provide orientation

28
Q

evaluation

A

-was the patient able to tell their story
-were therapeutic communication techniques used
-how many questions were asked
-did actions block or facilitate communication

3105 (4 decks)

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