Communication Flashcards
1
Q
Is communication a process?
A
YES
2
Q
Context
A
3
Q
Symbolic communication
A
4
Q
Allness errors-
A
5
Q
Pronoun errors
A
6
Q
Medical jargon
A
7
Q
Choice errors-
A
8
Q
Nonverbal Communication
A
- Clothing
○ Clothing sends a message
○ Whitecoat syndrome- having a negative response to individuals with a white coat, as well as scrubs- Facial Expressions
○ Be aware of the faces you make
○ Can cause alarm - Eye Contact
○ Kids know when we get distracted - Posture
- Voice
○ Change the voice and tone depending on the child - Touch-positions of comfort
○ Hand on shoulder
○ Side hug
○ Hand shake - Space (physical)
○ Don’t stand in the doorway
○ Don’t be in a Childs space
○ Social distancing- 6 feet
LISTENING
- Facial Expressions
9
Q
Therapeutic Communication
A
Patient-focused
Planning, organizing with specific interventions
Professional relationships
10
Q
Social Conversation
A
Two way talking and listening
Mutual expression and sharing
Friendship
11
Q
When initiating a supportive relationship, the interaction should include:
A
- Introduce child life services
2. Truthful information about why they are here
3. Familiarize patient/family to hospital environment
4. Start to build trust by learning the unique characteristics of the child & family
12
Q
T/F: It is important to note that this can be done in ANY setting and ANY timeframe
A
True
13
Q
Trust: The Foundation of a Relationship
A
- Be truthful, do what you say you will do
- Establish some sense of predictability
- Provide follow-up