Communication

Question 1

Is communication a process?

Answer 1

YES

Question 2

Context

Question 3

Symbolic communication

Question 4

Allness errors-

Question 5

Pronoun errors

Question 6

Medical jargon

Question 7

Choice errors-

Question 8

Nonverbal Communication

Answer 8

• Clothing
  ○ Clothing sends a message
  ○ Whitecoat syndrome- having a negative response to individuals with a white coat, as well as scrubs
  
  • Facial Expressions
    ○ Be aware of the faces you make
    ○ Can cause alarm
  • Eye Contact
    ○ Kids know when we get distracted
  • Posture
  • Voice
    ○ Change the voice and tone depending on the child
  • Touch-positions of comfort
    ○ Hand on shoulder
    ○ Side hug
    ○ Hand shake
  • Space (physical)
    ○ Don’t stand in the doorway
    ○ Don’t be in a Childs space
    ○ Social distancing- 6 feet
    LISTENING

Question 9

Therapeutic Communication

Answer 9

Patient-focused
Planning, organizing with specific interventions
Professional relationships

Question 10

Social Conversation

Answer 10

Two way talking and listening
Mutual expression and sharing
Friendship

Question 11

When initiating a supportive relationship, the interaction should include:

Answer 11

1. Introduce child life services
   2. Truthful information about why they are here
   3. Familiarize patient/family to hospital environment
   4. Start to build trust by learning the unique characteristics of the child & family

Question 12

T/F: It is important to note that this can be done in ANY setting and ANY timeframe

Answer 12

True

Question 13

Trust: The Foundation of a Relationship

Answer 13

• Be truthful, do what you say you will do
  
  • Establish some sense of predictability
  • Provide follow-up