Communication Flashcards

1
Q

Is communication a process?

A

YES

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2
Q

Context

A
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3
Q

Symbolic communication

A
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4
Q

Allness errors-

A
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5
Q

Pronoun errors

A
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6
Q

Medical jargon

A
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7
Q

Choice errors-

A
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8
Q

Nonverbal Communication

A
  • Clothing
    ○ Clothing sends a message
    ○ Whitecoat syndrome- having a negative response to individuals with a white coat, as well as scrubs
    • Facial Expressions
      ○ Be aware of the faces you make
      ○ Can cause alarm
    • Eye Contact
      ○ Kids know when we get distracted
    • Posture
    • Voice
      ○ Change the voice and tone depending on the child
    • Touch-positions of comfort
      ○ Hand on shoulder
      ○ Side hug
      ○ Hand shake
    • Space (physical)
      ○ Don’t stand in the doorway
      ○ Don’t be in a Childs space
      ○ Social distancing- 6 feet
      LISTENING
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9
Q

Therapeutic Communication

A

Patient-focused
Planning, organizing with specific interventions
Professional relationships

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10
Q

Social Conversation

A

Two way talking and listening
Mutual expression and sharing
Friendship

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11
Q

When initiating a supportive relationship, the interaction should include:

A
  1. Introduce child life services
    2. Truthful information about why they are here
    3. Familiarize patient/family to hospital environment
    4. Start to build trust by learning the unique characteristics of the child & family
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12
Q

T/F: It is important to note that this can be done in ANY setting and ANY timeframe

A

True

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13
Q

Trust: The Foundation of a Relationship

A
  • Be truthful, do what you say you will do
    • Establish some sense of predictability
    • Provide follow-up
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