Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Aviation Communication and Phraseology (AV 621) > Communication > Flashcards

Communication Flashcards

1
Q

Give the 5 importance of communication

A
  • Increase safety and operational efficiency
  • Collaborative Decision making
  • Cultural Sensitivity
  • Consumer Satisfaction
  • Crisis management and Emergency assistance
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What are the four conventional primary characteristics of speech?

A
  • Intensity
  • Frequency
  • Harmonic Composition
  • Time
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What are the 5 types of communication?

A
  • Verbal Communication
  • Non-verbal Communication
  • Written Communication
  • Graphic Communication
  • Human-Machine and Machine-Machine Communication
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

This is the most common communication medium. This type of communication lessens the misunderstanding and miscommunication when it comes to giving job order or information

A

Verbal Communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

This is an essential part of all person-to-person situations because the information conveyed verbally may not be enough

A

Non-Verbal Communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What are the 6 types of body expressions?

A
  1. Emblems
  2. Illustrators
  3. Regulators
  4. Adaptors
  5. Affect Displays
  6. Postures and Gestures
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Refers to common gestures which are a form of sign language and often replace verbal message entirely

A

Emblems

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Accompany and complement the spoken word, they used for adding emphasis or giving directions

A

Illustrators

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

used when we wish to control verbal interaction, such as nodding to encourage a person to continue speaking

A

Regulator

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

These are habits that are unique to the individual and are usually developed during childhood, they help to control emotions or overcome discomfort

A

Adaptors

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

They reveal the feelings of the person while the accompanying words are held back due to embarrassment

A

Affect Displays

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

These are various movements such as sitting in a low chair with arms and legs tightly crossed and looking down, this sends a message that the person is unhappy and is not accepting what is being said

A

Postures and Gestures

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

This type of communication is more often used in air transport operations, such as flight deck documentations, operation manuals, checklists, data cards, and other parts of flight operations

A

Written Communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

This is also known as one-way communication

A

Written Communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Examples of written information

A
  • Regulations
  • Flight Procedures
  • Aeronautical Information Publications (AIP)
  • Notices to Airmen (NOTAMS)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

This is in complement of written communication, if possible

A

Graphic Communication

17
Q

This type may also be referred to as Automation - it is an aviation communication system that helps lessen human error.

A

Human-Machine and Machine-Machine Communication

18
Q

What are the principles of human-centered automation

A
  • Premise (assumption)
  • Axiom (accepted truth)
  • Corollaries (result)
19
Q

“The pilot is responsible for the safety of flight and the controller is responsible for the traffic separation and safe traffic flow.” Under which principle does this fall to?

A

Premise (assumption)

20
Q

“Pilots must remain in command of their flights and controllers must remain in command of air traffic.” Under which principle does this fall to?

A

Axiom (accepted truth)

21
Q

“The pilot and controller must be actively involved, must be adequately informed, be able to monitor the automation assisting them. The automated systems must, therefore, be predictable and monitor the human operators.” Under which principle does this fall to?

A

Corollaries (Result)

22
Q

These employ digital technologies, including satellite systems together with various levels of automation, applied in support of a seamless global air traffic management

A

Communication, Navigation, and Surveillance/ Air Traffic Management (CNS/ATM)

23
Q

This provides various computer-aided safety measures in air traffic control (ATC) and enhances safety through reduction of controller/pilot workloads and human errors

A

Communications, navigation, and surveillance / Traffic Management (CNS/ATM)

24
Q

This is a digital data link system for the transmission of messages between aircraft and ground stations, which has been in use since 1978

A

Aircraft Communications, Addressing and Reporting System (ACARS)

25
Q

What are the three types of ACARS messages?

A
  • Air Traffic Control
  • Aeronautical Operational Control (AOC)
  • Airline Administrative Control (AAC)

Aviation Communication and Phraseology (AV 621) (6 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions