Communication

Question 1

Consensus Building

Answer 1

Also called Collaborative Problem Solving or Collaboration
Mediation of a conflict which involves many parties.
Most often used in environmental disputes.
Best way to resolve conflict at the community-wide level (smaller groups can just use mediation).

Question 2

Mail Survey

Answer 2

Most likely form of survey to reach a senior citizen and elicit a response (as compared to Email, Phone, or Internet surveys)

Question 3

Public Hearing

Answer 3

Includes a technical presentation, group Q & A, and a formal transcript.

Question 4

Arnstein’s Ladder of Participation

Answer 4