Communication Flashcards
________________is a dynamic human process involving sharing of
information, meanings, and rules.
Communication
What are the 5 basic components of communication
> Sender
Message
Channel
Receiver
Feedback
The _________ is the individual or group transmitting the message.
Sender
The __________ is the information or attitude communicated by the
sender.
Message
Message may be ________ and _________
Non-verbal and verbal
The __________of communication is the method used to transmit
messages.
Channel
The most common channels involve _______and________
Sight and hearing
The___________is the target of the communication and can be an individual or a group.
Receiver
The last essential part of communication is _________.
Feedback
_______________ is the most important aspect of
providing safe patient care.
Effective communication
The first two 2010 National Patient Safety Goals of The Joint Commission (TJC) are to:
> Improve the accuracy of patient identification.
Improve effectiveness of communicating critical test values among caregivers
All health care personnel must correctly identify patients before initiating care using a two-patient identifier system which includes:
Name
Birth date
Medical record number
PRACTITIONER AS RECEIVER AND LISTENER
> Work at listening
Stop talking
Resist distractions
Keep your mind open
Hear the speaker out before making an evaluation
Maintain composure
In providing feedback:
It involves hand gestures and confirming remarks.
Attending
In providing feedbacks:
Repeating the other’s response in one’s own words
Paraphrasing
In providing feedback:
Should always be nonjudgmental in nature.
Requesting clarification
In providing feedbacks:
Involves confirming or disproving the more subtle components of a communication interaction
Perception checking
In providing feedback:
Provide the opportunity for patients to express and reflect on their emotions
Reflecting feelings
In the source of conflict:
_____________ is the primary source of conflict in
organizations.
Poor communication
In the sources of conflict:
Occur more often with larger organizations and when employees
have little control over their work
Structural problems
In the sources of conflict:
Various personalities and beliefs can create conflict in workplace
Personal behaviour
In the sources of conflict:
Occurs when an employee is pulled in different directions by individuals with different expectations.
Role conflict
THERE ARE FIVE BASIC STRATEGIES FOR HANDLING CONFLICT:
> Competing
Accommodating
Avoiding
Collaborating
Comprising
