Communication

Question 1

What are the modes of communication

Answer 1

Verbal 7%
Para verbal 28% - intonation, pauses, volume
Non-verbal - eye contact, expression, touch

Question 2

Models of communication (3)

Answer 2

3 descriptions of how communication occurs - expanding on one another
Linear = sender - message - channel - receiver - noise
didnt explain recievers role
Interactive =+ reciever sends feedback + environment affects communication
Transactional = + dynamic roles can be swapped + cultural context

Question 3

What is linear communication and how was this model improved

Answer 3

3 descriptions of how communication occurs - expanding on one another
Linear = sender - message - channel - receiver - noise
didnt explain recievers role
Interactive =+ reciever sends feedback + environment affects communication
Transactional = + dynamic roles can be swapped + cultural context

Question 3

What is the DIVE model designed for

Answer 3

Processing new experiences
D = describe (what seen)
I = interpret (Whats behind/explanation)
V = verify (how to check assumptions)
E = evaluate (how do you feel)

Question 3

What are the 3 models of communication?

Answer 3

3 descriptions of how communication occurs - expanding on one another
Linear = sender - message - channel - receiver - noise
didnt explain recievers role
Interactive =+ reciever sends feedback + environment affects communication
Transactional = + dynamic roles can be swapped + cultural context

Question 3

How did E.T Hall explain misunderstandings between cultures due to communication differences

Answer 3

Explained different ways cultures can communicate in 4 ways
Context
Time
Information flow
Space

Question 4

What do you need to succeed in intercultural communication?

Answer 4

Personality skills = monitor own behavior, self awareness
Communication skills = use language and feedback , behavior flexibility, empathy
psychological adjustment = able to handle culture shock and adjust
Awareness = understand customs and systems of host culture

Question 4

Explain each component of the DIVE model used to process new experiences

Answer 4

D = describe (what seen)
I = interpret (Whats behind/explanation)
V = verify (how to check assumptions)
E = evaluate (how do you feel)

Question 4

What is the learning spiral for intercultural communication?

Answer 4

All encompass a willingness to learn
Competence in reflection = ability to change and question
constructive interactions = avoid rule violations
attitude and demeanor = appreciates diversity with an open mind
Competence of action = able to be flexible and have communication skills

Question 5

What is the KPSI model?

Answer 5

Slowing down and thinking critically before concluding
K = kulture
P = person
S = situation
I = institution

Question 6

Name each part of the KPSI model

Answer 6

Slowing down and thinking critically before concluding
K = kulture
P = person
S = situation
I = institution

Question 7

What is a critical incident?

Answer 7

When communication attempt fails