Communication Flashcards
components of effective communication
touch
physical proximity and environment
listening
visual communication
can convey warmth, comfort, reassurance, security, trust, caring, and support.
Touch
an essential component of the communication process.
listening
The nurse should be intentional about giving the speaker undivided attention
Attentiveness:
the nurse should maintain eye contact, close the room door, and eliminate potential distractions (e.g., television, computer, video games, smartphones).
Attentiveness:
Using similar words, the nurse expresses to the speaker what was heard and understood about the content of the message
Clarification through Reflection:
when the child or family member says, “I hate the food that comes on my tray,” a reflective response would be, “When you say you are unhappy with the food you’ve been given, what can we do to change that?”
Clarification through Reflection:
The nurse identifies and acknowledges feelings expressed in the message.
Empathy
if a child is crying after a procedure, the nurse might say, “I know it is uncomfortable to have this procedure. It is okay to cry. You did a great job holding still.”
Empathy
To understand and avoid prejudicing what is heard with personal bias, the nurse listens with an open mind.
Impartiality
if a young adolescent shares that she is sexually active and is mainly concerned about sexually transmitted diseases, the nurse remains a supportive listener
Impartiality
is a communication connector.
eye contact
An ____ body stance and positioning invite communication and interaction
open
whereas a _____body stance and positioning impede communication and interaction.
close
emphasizes that the family is intimately involved in the care of the child
Family-centered care
