Communication Flashcards
Electronic Communication - E-mail
Allows for group e-mails to be set up
- Can quickly be sent to groups of people at once
Documents attached for everyone to see
No guarantee employees will check e-mails when required
Electronic Communication - E-diary
Can invite meeting attendees at once
- Can be accepted or declined immediately
Diaries can be checked before meeting request is sent to ensure many can make it
Documentation attached saves on postage
- Attendees better informed
Tasks feature can set deadlines and view progress
Recurring meeting can be entered
Reminders can be used to count down to meetings
- Reduces chances of non-attendees
Electronic Communication - Social Media
Communicate with customers
Alert customers of issues
Promote new products
Gain feedback
No guarantee posts will be seen
Visible to everyone
Electronic Communication - VLE
Can work through materials anywhere at their own pace
Must be submitted for tracking & checking
Electronic Communication - IM
Sent to anyone who’s online
- Replies sent immediately
Colleagues can communication if working on same project in different areas
Can be saved for future reference
Electronic Communication - OneDrive
Multiple users can share and upload files
Team members can be responsible for their own area & upload when finished
Electronic Communication - Teams
Arrange meetings & share files
Available as an app
- Can be accessed from anywhere with a phone
Face to Face Communication - Presentations
Graphics can hold attention
- More interesting
Charts can aid understanding
Bullet points can avoid information overload
Notes space can aid speaker
Can be e-mailed for future reference
Slides can be timed to avoid overrunning
Face to Face Communication - Meetings
Groups gather together to discuss ideas
Formal or informal
Formal meetings are recorded so info can be discussed
Written Communication - Letters
Used to send important info such as job offers
Referred to at a later date
- Ensures info isn’t forgotten
No guarantee people will read the info
Written Communication - Reports
Permanent record for future reference
- Staff can refer to when needing clarification
Lengthy
- Employees may not read full report
Written Communication - Memos
Sent within organisation
Send same message to groups
Not used often due to ICT
Written Communication - Posters
Easy way to communicate with large groups
Displayed on walls to attract attention
Graphics can highlight key messages
People may ignore them
- Key messages may be missed
Oral Communication - Audioconferencing
People can speak to each other from different locations
Useful if face-to-face meeting isn’t needed
Can’t see demonstrations
Difficult to organise due to time differences
Language barriers
Oral Communication - Phone
Easily accessible
- Employees can answer anywhere
Convos may be forgotten
