Communication

Question 1

Communication what is it?

Answer 1

Verbal and nonverbal communication

Question 2

What is the purpose of communication ?

Answer 2

Develop a caring relationship increases patient satisfaction. Improve safety, positive patient outcomes.

Question 3

Communication has the power to what ?

Answer 3

Hurt / heal

Question 4

Communication and nursing
Practice

Answer 4

Lifelong learning reduce risk of errors,key to nurse-patient relationship

Question 5

Nursing behaviors?

Answer 5

Express you care remain present w pt.
Be encouraging, promote, interactive, teaching, and learning ultimately nurse behavior facilitate interpersonal relationships

Question 6

What is a nurse to patient relationship?

Answer 6

Therapeutic relationships are foundations of clinical nursing practice promote patient dignity “independent “autonomy and privacy

***However, there are boundaries and therapeutic relationships
Communication is a crucial factor

Question 7

Fun fact

Answer 7

Nurses who develop critical thinking skills are the best communicators

You must assess your patient and explore their needs

Question 8

Communication skills, self confidence

Answer 8

Patient respond positively to nurse who prevents a confident attitude

Question 9

Developing communication skills

Answer 9

Integrity ~ do right things, even if no one’s watching you

Humility~ is this the nurse to recognize the needs to Better communicate

EMOTIONAL INTELLIGENCE ~~~ ability to understand and acknowledge thoughts well

Question 10

Communication venues

Answer 10

Positive/negative
** patient assessment (face-to-face) MOST COMMON

Question 11

Groups of venues

Answer 11

Small group: staff meetings, supporter groups
Public groups:Education, lobbying
Electronic: through internet

Question 12

Content components for communication venues

Answer 12

You need important feedback.

Question 13

Communication processes

Answer 13

Body language 55%
Tone of voice 38%
Words 7%

Question 14

Referent definition?

Answer 14

Stimulus that motivates communication, triggers motivation to communicate (sights,sounds,sensations,ideas,subject matter)

Question 15

Element of communication?

Answer 15

Get your message across and the get feedback (understandment)

Question 16

Environment results in what ?

Answer 16

Pts., families are comfortable and safe physically and emotionally .

Question 17

What is therapeutic communication?

Answer 17

The pts. Goal

Question 18

What does Brevity mean?

Answer 18

Be direct using the least amount of words.

Question 19

What is non therapeutic communication mean?

Answer 19

Rolling eyes out loud. Or bad posture.

Question 20

What does territoriality mean?

Answer 20

Space and things that an individual identifies as belonging to that person, visible to others or defined by the individual in a way not noticeable to others

Question 21

Communication Distance differences?

Answer 21

Intimate= asking permission to touch (18inches)

Personal distance=providing patient education or getting medical history (18inches to 4 ft)

Social distancing= possible to overhear conversations, group announcements, (4 to 12 ft)

Question 22

What is passive communication?

Answer 22

“Others rights and needs take precedence over mine/patient “ avoids conflict **** very submissive and helpless

Question 23

What’s aggressive communication?

Answer 23

“I boldly insist that my right and needs prevail” forces others to lose, goal is to win

Question 24

What is assertive communication?

Answer 24

“I clearly express that we both have rights and need “, direct and open rightsof the speaker others an respected , very clear positive and professional

Question 25

Passive aggressive?

Answer 25

Emotionally dishonest, blaming, apologetic,

Question 26

Therapeutic relationships aka helping relationship

Answer 26

Preinteraction = gathering information(report) Introductory phase=saying your name asses the pt health status and let them know they work that is going to be done Working phase=active part of the relationship assist helping ur patient Termination phase =conclusion of the relationship (leaving shift)

Question 27

Other guidelines, what are they?

Answer 27

Most important, beware of culture and beliefs. If they are different culture, use short words. Get a certified medical translator. Impaired speech/impaired hearing equals B positive and patient use hand gestures and don’t rush always communicate orient the pt. , avoid assumptions, yes, or no questions Older adults pick a quiet environment checked the patient’s use of hearing aids allow time for a response verify, the patient knows you’re talking speak clear and slow

Question 28

What is professional nursing communication?

Answer 28

Promotes affective interpersonal communication and reduces the risk of errors use name and date of birth

Question 29

Define SBAR.

Answer 29

Situation background assessment RECOMMENDATION it is a tool that improves communication to stand standerize the process.

Question 30

Bedside is known as what?

Answer 30

Nurse handoff it happens between shifts allows the patient and family to be prepared. Reduces patient injuries and nursing errors. Lateral violence, notify the manager to get support for the situation plan for action in the future document the incidents and details