Communication Flashcards

1
Q

Verbal Communication

A

Using actual words to communicate
EX: speaking, writing, reading, sign language

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2
Q

Non-Verbal Communication

A

aka paralanguage, ways humans communicate WITHOUT words
EX: face expressions, eye contact, posture, body language, tone of voice, proxemics (distance), apperance

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3
Q

How much in percantage do we verbally communicate and non verbally communicate?

A

Verbal: 7
Non-verbal: 93

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4
Q

Face expressions - type of communication?

A

Non Verbal

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5
Q

Eye contact- type of communication?

A

Non Verbal

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6
Q

Posture/body language- type of communication?

A

Non verbal

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7
Q

Tone of voice- type of communication?

A

Non verbal

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8
Q

Proxemics (distance)- type of communication?

A

Non verbal

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9
Q

1- ways to say no

A

“no thanks” SAY NO

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10
Q

2- ways to say no ‘why’

A

give an excuse or reason

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11
Q
  1. ways to say no (after asking again)
A

broken record, NO AGAIN

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12
Q
  1. ways to say no (keep asking multiple times after many times saying no)
A

walk away

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13
Q
  1. ways to say no (after asking again -can….-
A

can switch the topic or subject

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14
Q
  1. ways to say no - you can obviously-
A

stay away from environment/ situation/ people

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15
Q

7.ways to say no- bro they keep coming-

A

cold shoulder, ignore the whore

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16
Q
  1. ways to say no- to avoid this peer pressure-
A

hang out with other people

17
Q

Aggressive Communication

A

speaking to get their way FORCEFULLY, harms other person’s rights, feelings, or ideas/opinion
uses “you” statements (insults)

18
Q

Passive Responses/communication

A

does not speak up, they do not stand up for their opinion and GO ALONG WITH OTHERS
uses language that is unsure and kinda agrees
“yea i guess so”

19
Q

Assertive Responses/communication

A

speaking with confidence, makes opinion clear and respects other person
uses language along the lines of “I” statements.