Communication

Question 1

What is communication?

Answer 1

-The act of imparting news of information or means of connecting places. It is a science and practise of transmitting information

Question 2

What are communication skills?

Answer 2

-The ability to communicate clearly and
effectively with patients, family members ,
pharmacy colleagues and other health care
professionals.

Question 3

What is poor communication?

Answer 3

-Inaccurate patient medication history

-Patient confusion, patient disinterest and patient non-compliance

Question 4

What is verbal communication?

Answer 4

-Oral communication

Question 5

What is non-verbal communication?

Answer 5

-gestures
-body language
-facial expressions
-physical touch
-eye contact
-Body posture
-Proximity/positioning
-Appearance
-Paralinguistic cues
-Visual aid

Question 6

What are the Barriers to
effective non verbal
communication?

Answer 6

-Not being able to see the body language, gestures etc.

-visual aid for example, may discourage
patients from asking the questions

Question 7

Examples of good communication skills?

Answer 7

-Active listening
-Observation and assessment
-Eye contact

Question 8

What are the barriers to effective
verbal communication?

Answer 8

-Keeping eye contact, nodding,
asking questions

-Irregular speech, lots pauses ,
huge detail, no eye contact, exec
fidgeting

-Low level of energy, flat effect,
monotone voice, uninterested

Question 9

What is the difference between open and closed questions?

Answer 9

-Closed questions can cause the patient to become more passive

-Open questions permit open expression and develop a trusting relationship