Communication

Question 1

Transmission model

Answer 1

Sender forms a message which is the received and interpreted by receiver, there is no nteraction

Question 2

Interactional model

Answer 2

Message is sent interpreted and person 2 sends a response

Question 3

Transactional model

Answer 3

Like the interactional model except context is important and there are multiple interpretations

Question 4

Echoing

Answer 4

Repeat last few words, encourages the client to keep talking

Question 5

Paraphrasing

Answer 5

Restating in your own words to show understanding

Question 6

Summarising

Answer 6

Presenting a summary to the client to confirm accuracy

Question 7

Paraverbal communication

Answer 7

The messages we transmit through the tone, pitch and pacing of our voices (How we say something not what we say)

Question 8

The pause

Answer 8

Pausing whilst talking, adds emphasis

Question 9

What is the purpose of reflective listening?

Answer 9

The purpose of reflective listening is to show the client that you understood what they said and that you demonstarte an interest