Communication Flashcards
What is verbal communication?
What is said
What is nonverbal communication?
Body language; expression, open posture, eye contact, acceptable use of touch
Examples of aggressive communication
“You”
Abusive, aggressive, interruptive
Examples of assertive communication
“I”
Honest, clear
Passive communication is defined as
Avoid conflict
Passive aggressive communication is defined as
Resentful, acts out in anger
How can a nurse improve patient communication with a patient with cognitive impairment?
Assess ability to communicate
How can nurses improve patient communication if they have medical issues?
Pace- communicate at speed patient can tolerate
How can a nurse improve patient communication with a hard of hearing patient?
Speak clearly, if using hearing aids ensure they have access to them
How can a nurse improve patient communication if a patient has emotional issues?
Wait for patient to be in a better state of mind
How can a nurse improve patient communication for a patient with cultural differences?
Find out what client needs from you
Active listening, open-ended questions, accepting, restating, summarizing, acknowledge feelings, reflecting are all signs of therapeutic or non therapeutic communication?
Therapeutic communication
Being critical, dismissing concerns/feelings, giving approval, close ended questions are signs of _______communication
Non therapeutic
