Collaboration And Teamwork Flashcards
When one provider requests input from another provider this is called a ________
Consultation
When you delegate responsibility for managing patients specific condition this is called a ______
Referral
What is the nurses role in the referral process?
Requires an order.
Nurse follows up to make sure consult has taken place
Sometimes has to be the go-between the ordering provider and consulted provider
When does discharge planning start?
At admission
What information do discharge planners evaluate for their patient when planning for their discharge needs?
Evaluate home environment, medications, patient education, Follow/Up appointments, when to contact the provider, readiness for discharge
What is the role of the primary nurse in aiding in safe patient discharge?
Ensure patients have what they need to safely return to home environment
True or False
Breakdown of communication is a safety issue
True
When does breakdown in communication commonly occur?
Handoff report, shift change, failure to assign responsibilities
When information is received, clarified and understood this is called a ____________ communication.
Closed loop
The purpose for an ISBAR is to ?
Provide uniform delivery of patient information
I in ISBAR is for?
Introduction- name, role
S in ISBARR is for?
Situation- what needs to be addressed
B in ISBARR is for?
Background- pertinent clinical information
A in ISBARR is for?
Assessment- brief evaluation of situation
R in ISBARR is for ?
Recommendation - suggestions
R in ISBARR is for?
Read back- ensure orders are head correctly.
Where should handoff report occur?
At bedside
What information is exchanged during handoff reports?
Background, allergies, medication, condition, anticipated needs, plan of care
In order to built trust in other competence you must build a ____
Rapport
Impolite or offensive behavior directed at an individual is defined as
Incivility
What are some example of uncivil behaviors?
Gossiping, inappropriate tone, refusing help
What are consequences for the RN and patients when incivility occurs?
Patient harm
What are strategies to prevent incivility?
DESC- need to confront individual- rehearse what you will say
