Communication Flashcards
____ maintains effective relationships
Communication
____ is essential for establishing nurse-patient relationships and delivering patient-centered care
Communication
____ is the #1 cause for medical errors
Miscommunmication
Types of Communication
____: Self-talking, building yourself up
Intrapersonal
Types of Communication
____: One on one interaction
Interpersonal
Types of Communication
____: Small number of people who meet
Small group
Types of Communication
____: Teaching a large amount of people (Ad on TV)
Public
Types of Communication
____: Email, etc,
Electronic
Name the components of the Circular Transaction Model (Communication)
Referent (Incidient/thought that starts the communication)
Sender (Person who sends the message)
Receiver (Person who decodes the message)
Message (Content)
Channels (How message is being sent)
Feedback (Response)
Interpersonal Variables
Environment (Noise, TV)
Name the type of communication
Vocabulary
Denotative and connotative meaning
Pacing
Intonation
Clarity and brevity
Timing and relevance
Verbal communication
Name the type of communication
Personal appearance
Posture and gait
Facial expression
Eye contact
Gestures
Sounds
Territoriality and personal space
Nonverbal communication
What relationships are the foundation of clinical nursing practice
Nurse-patient caring relationships
____ relationships are created with skills and trust
nurse-patient
Phases of the helping relationship
Pre-Interaction Phase (Before you meet the patient; looking at chart)
Orientation Phase (Introduce yourself, gain additional info)
Working Phase (Help the patient)
Termination Phase (Remove yourself from care)
____ encourages patients to share their thoughts, beliefs, fears, and concerms with the aim of changing their behavior
Motivational interviewing
____ use the same principles as one-on-one helping relationships
Nurse-family relationships
____ affects patient safety and the work environment
Nurse-health care team
For hand-off reports, use the ____ acronym
SBAR
SBAR stands for
Situation
Background
Assessment
Recommendation
____ relationships are formed by participating in local organizations, volunteering, or becoming politically active
Nurse-community
What are the elements of professional communication
Appearance, demeanor, and behavior
Courtesy
Use of names
Trustworthiness
Autonomy and responsibility
Assertiveness
Active listening, Shaing observations, Sharing empathy, Sharing hope, Sharing humor, Sharing feelings, Using touch, Using silence, Providing information, Clarifying, Focusing, Paraphrasing, Validation, Asking relevant questions, Summarizing, Self-disclosure, and conforntation
These are examples of what
Therapeutic Communication
Asking personal questions, giving personal opinions, changing the subject, automatic responses, false reassurance, sympathy, asking for explanations, approval or disapproval, defensive reponses, passive or aggressive responses, arguing
These are examples of what
Nontherapeutic Communication
Which element is first in the communication process?
Referent
Paying attention to the patient’s breath sounds is a representation of the ____ channel in the communication process
auditory
Which phase of small-group communication is described when the group is very committed to a positive outcome
Performing
What are the phases of small group communication
Forming (During the forming phase, group members rely heavily on the leader to identify the group’s mission and goals; commitment to a positive outcome occurs later in the process.)
Storming (The storming phase may involve some conflicts among group participants; commitment to a positive outcome occurs later in the process.)
Norming (During the norming phase, increased trust and openness emerge, resulting in productivity and meaningful sharing of information; commitment to a positive outcome occurs later in the process.)
Performing (Problem-solving occurs during the performing phase, as group members are highly committed to positive outcomes.)
____ occurs in the storming phase of small-group communication?
Addressing conflicts
Which area is affected when the health care provider tells the patient, “The MRI, the PET scan, and the CBC with differential were inconclusive”?
Content
Which aspect of voice inflection is reflected when the patient says, “I just can’t . . . seem to . . . deal with . . . this”?
Rhythm/rate
The PICOT clinical question format stands for:
P =
I =
C =
O =
T =
P = Patient population of Interest
I = Intervention of interest
C = Comparison of Interest
O = Outcome
T = Time
According to the circular tansactional model, which element motivates a patient to communicate with the nurse
Referent
What special zone of touch requires the nurse to get permission to take a pulse at a patient’s wrist
What term describes snide remarks or put-downs between colleagues
What minimum font size should be used for visually impaired patients
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