communication Flashcards
communication
the act of transferring a message from the sender to receiever
external communication
transferring a message from within a business to an outsider
internal communication
transferring a message from one person to another within a business
one-way communication
transfer of message from sender to receiver without feedback being sent back
two-way communication
transfer of message from sender to receiver with feedback sent back to the sender
adv verbal communication
quicker
immediate feedback
disadv verbal communication
not sure if everyone actually listened to the message
can take long if there is feedback which could lead to discussions
adv written communication
evidence of the message for future reference
can be copied and sent aorund
disadv written communication
direct feedback isnt always possible
long messages may disinterest readers