communication Flashcards

1
Q

communication

A

the act of transferring a message from the sender to receiever

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2
Q

external communication

A

transferring a message from within a business to an outsider

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3
Q

internal communication

A

transferring a message from one person to another within a business

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4
Q

one-way communication

A

transfer of message from sender to receiver without feedback being sent back

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5
Q

two-way communication

A

transfer of message from sender to receiver with feedback sent back to the sender

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6
Q

adv verbal communication

A

quicker

immediate feedback

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7
Q

disadv verbal communication

A

not sure if everyone actually listened to the message

can take long if there is feedback which could lead to discussions

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8
Q

adv written communication

A

evidence of the message for future reference

can be copied and sent aorund

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9
Q

disadv written communication

A

direct feedback isnt always possible

long messages may disinterest readers

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