Communication Flashcards
What is communication?
3
The process of understanding and sharing meaning
The imparting or exchanging of information by speaking, writing or using some other medium
A process by which information is exchanged between individuals through a common system of symbols, signs or behaviour
Describe communication amongst animals.
3
Typically have a few dozen distinct calls
Communicate issues such as food, danger, threat, sorrow or reconciliation
Use visual, auditory, tactile and chemical means to
communicate
Approximately how many new words are added to the dictionary every year?
850 new words added to the oxford dictionary every year
What is intrapersonal communication?
Involves one person and is also called ‘self talk’
When you talk to yourself you are engaging in intrapersonal communication
Define culture
Culture is defined as the rules and regulations, the values and beliefs that are carried from our generation to the next
What is hearing?
Hearing is the passive reception of sound
What is listening?
Listening is the act of actively focusing on specific sounds with a purpose
What is the difference between hearing and listening?
You cannot choose to hear but you can choose to listen
Give a characteristic of good listening.
Actively wanting to hear what is being said
What is empathic listening?
Listening with the intent of understanding what the other person is saying
What is critical listening?
Listening with attention to detail - how are they supporting what they are saying?
What is verbal communication?
The use of sounds which make words to express yourself
What is the most powerful form of communication?
Words
List some uses of verbal communication.
To inform
To inquire
To argue
To discuss topics of all kinds
What is non verbal communication/list some examples?
7
Body language
Gestures
Facial expression
Posture
Proximity to the listener
Eye movements
Appearance
