Communication Flashcards
Is the process of sending and receiving messages using words sound expressions body movements written symbols and behaviors
Communication
Individual or group who want to convey a message
Sender
The information the sender communicates
Message
The listener must interpret the message
Receiver
Responding to the sender validating that the message was received
Feedback
Verbal communication
Pace and intonation
Vocabulary
Clarity and brevity
Time and relevance
May need to alter response from client
Adaptability
Quality of being truthful trustworthy and reliable
Credibility
Pre interaction phase
review data available
Talk to other caregivers about the patient. Anticipate concerns or needs. The client also has pre-interaction face when she identifies the need for healthcare
Introductory phase
Introduce yourself set a positive tone with a warm caring manner assess patient’s health status prioritize problems and goals of your patient clarify patients in your roles let the patient know when to expect the relationship to end
Working phase
Most therapeutic communication occurs hear active part of relationship respect genuineness concreteness reflecting paraphrasing clarify and confronting
Termination phase
Remind patient that termination is near evaluate goal achievement separate from the patient by relinquishing responsibility for care help to achieve a smooth transition to other caregivers
Process of making an entry or a client record
Documenting , recording or charting
Chart the facts of what is seen heard smelt felt not born interpretation of those facts
Accuracy
Document events in order
Sequence
