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Behaviour, Handling & Nutrition > Communication > Flashcards

Communication Flashcards

1
Q

Listening acronym

A 
Body posture 
Respect
Intimacy 
Eye contact
Following (nonverbal, verbal cues)
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2
Q

Feedback acronym

A

Describe specific behaviour
Explain
Suggest acceptable alternative
Consequences

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3
Q

Feedback needs to be

A

Constructive
Descriptive
Specific

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4
Q

Active listening

A

Listening to understand

Listening to interpret

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Behaviour, Handling & Nutrition (9 decks)

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