Communication 1

Question 1

What are the four “C’s” of business leadership?

Answer 1

Creativity, Critical Thinking, Communication, and Collaboration

Question 2

What is the definition of communication?

Answer 2

The transactional and relational process involving the meaningful exchange of information

Question 3

Define communication in your own words

Answer 3

When 2 or more people are having a purposeful conversation

Question 4

What is professionalism?

Answer 4

It is when you act knowledgeably, can be fluid, and add value to any situation

Question 5

What are the 3 aspects of communication?

Answer 5

Situational, Relational, and Transactional

Question 6

What does situational communication mean?

Answer 6

All communication has a particular context to it

Question 7

What does relational communication mean?

Answer 7

It is when you take into account the person/people you are communicating with, and understand the purpose of the communication

Question 8

What does transactional communication mean?

Answer 8

It is the understanding that communication is where more than one person is sharing information

Question 9

What are some barriers to effective communication?

Answer 9

Noise, Channel Overload, Info Overload, Semantic Interference, Emotional Interference, and written work is not edited

Question 10

Explain two of the barriers to effective communication

Answer 10

Semantic Interference is when certain word/phrases can be misinterpreted due to context or cultural differences

Info Overload is when the receiver is given to much information to absorb at once

Question 11

What are two ways to overcome communication barriers?

Answer 11

Be purposeful in you conversation/communication and be a good listener/reader when you are the receiver

Question 12

What is interpersonal communication

Answer 12

It is verbal and non-verbal communication between 2 or more people

Question 13

What are the aspects of interpersonal communication

Answer 13

Making sure the meaning of the communication is understood by all and having the receiver(s) trust and want to listen to your communication

Question 14

What are the 4 components of non-verbal interpersonal communication?

Answer 14

Proxemics: is your use of the space and the distance between the the two people communicating
Chronemics: is your use of time, how long the conversation is and the pace of it
Vocalics: is non-verbal vocal qualities, pitch, volume, tempo, pauses
Kenesics: is your body language, gestures, posture, eye contact, facial expressions

Question 15

What is the flow of information?

Answer 15

It is the way info travels from one level to another in a company

Question 16

What are the three directions of the flow of information

Answer 16

Upward communication, which is when subordinates send info to their superiors
Downward communication, which is when superiors send info to their subordinates
Horizontal communication, which is when people on the same level communicate to each other

Question 17

What is socio-cultural context

Answer 17

It is when a language and its corresponding culture are linked together

Question 18

What are the four aspects of socio-cultural context

Answer 18

Culture: is the values and behavior of a society
Ethnocentrism: is when people make assumptions based on their limited knowledge that one culture is better than another
High Culture Context: is when a cultures communication is heavily non-verbal and has many nuances specific to that culture
Low Culture Context: is when a cultures communication is heavily verbal and the communication is very literal