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Nail Theory > Communicating For Success > Flashcards

Communicating For Success Flashcards

1
Q

Effective human relations and communication skills ________, accelerate, professional growth, and help prevent misunderstandings in the work place.

A

Lasting client relationships

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2
Q

When we feel secure, we act in a _____ matter

A

Confident

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3
Q

People who create conflict, most likely feel what?

A

Insecure

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4
Q

A good way to handle the ups and downs of human relations is _______

A

Believe in yourself

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5
Q

Which of the following is not one of the golden rule of human relations?

A

Communicate from your head and problem solved with your heart

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6
Q

Effective communication is defined by the act of _______

A

Sharing information between two people or more

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7
Q

When you meet a client for the first time you need to be what?

A

Genuinely friendly

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8
Q

When a new client visits the salon for the first time you should ________

A

Take him/her on a quick tour of the facility

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9
Q

When should you do a clients consultation?

A

Before the service starts

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10
Q

You should perform a client consultation _______

A

To some degree as part of every service

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11
Q

What is another name for the client consultation card?

A

An intake form

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12
Q

What is a question the client consultation card does not typically ask?

A

Clients age

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13
Q

The client consultation card can best be described as _______

A

Client questionnaire

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14
Q

How much time is recommended that you set aside for a consultation?

A

5 to 15 minutes

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15
Q

To help your client make choices that reflect a personal sense of style. It is recommended that you _______

A

Research different fashion styles, and determine which best suits the client

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16
Q

A person who prefers a classic style in clothing would likely want what type of look for her nails make up and hair?

A

Simple and sophisticated

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17
Q

Which of these steps in the consultation process involves encouraging clients to flip through your photo collection to discuss what they like and why?

A

Show and tell

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18
Q

Before the client gets to your station for the consultation, you should _______

A

Put out a variety of pictures showing different nail shapes, lengths and designs

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19
Q

A primary purpose of all client consultation is to have a conversation that will clue you in on his or her needs and ________

A

Personal preference

20
Q

When using the 10 step consultation method, what should you do next after discussing the clients personal preference?

A

Analyze the clients hands and fingertips

21
Q

The clients nail history should be discussed during the ________

A

Client consultation

22
Q

Towards the end of the clients consultation, you should counsel the client on the ______ associated with a given nail style or service as well as salon and home maintenance commitments needed to keep their nails, their best at all times.

A

Work limitation

23
Q

Your reaction to situations beyond your control, and your ability to ______in the face of challenges are critical tubing, successful in a person profession.

A

Communicate

24
Q

Many salons set a limited amount of time that they allow a client to be late before they require them to reschedule. What is the common time limit?

A

15 minutes

25
Q

If you’re tardy, client arrives and you have time to take her without jeopardizing other clients appointments you should _______

A

Take her, but let her know why in a pleasant manner

26
Q

If you’re running late and you know, it will cause delays for a later client it is recommended that you do what?

A

Call the client and cancel her appointment

27
Q

If you were involved in scheduling mixup, you should _______

A

Be assertive and argue that you are correct

28
Q

If a client has a problem with the service and you cannot change what she dislikes you should ______

A

State that cannot do what she wants and return to the other clients

29
Q

When faced with an unhappy client in the a situation where you are unsure of what to do, it is recommended that you call on _______ or a salon manager for suggestions.

A

A more experience nail technician

30
Q

Why is it best to avoid the use of slang?

A

The same word can have a different meaning of cross cultures

31
Q

Mutual respect which transforms a good nail technician, into a _______ and colleague naturally follows.

A

Trusted advisor

32
Q

When interacting with your coworkers it is recommended that you ________

A

See help from someone you respect when you are at odds with a coworker

33
Q

Always remember that _____ is the best relationship builder

A

Playing

34
Q

Regardless of whether you like someone, you’re colleagues are professionals who deserve what?

A

Career success

35
Q

The salon manager is generally the person with the most responsibility regarding the _______

A

Salons overall operation

36
Q

When interacting with the salon manager, you should _______

A

Be open to constructive criticism

37
Q

A periodic review of an employees behavior and activities. Important to the salon is called ______

A

An employee evaluation

38
Q

Many beauty professionals do not take advantage of the crucial communication opportunity with their supervisor to discuss what?

A

Future advancements

39
Q

At the end of evaluation performance review meeting ______

A

Thank the manager for the feedback and guidance

40
Q

As the time you review draws near, it is recommended that you ________

A

Perform a self-evaluation on yourself

41
Q

A fundamental factor in human relations involves a person sense of _______

A

Security

42
Q

When you believe in yourself, you trust your judgment, ______, and stick to what you believe is right

A

Uphold your values

43
Q

You can communicate through words, voice, inflections, facial expressions, body language, or what

A

Visual tools

44
Q

Clients are coming to you for services and paying you for your expertise which means you need to ______ every time they come to see you.

A

Court them

45
Q

Clients with a dramatic style generally ______________

A

Choose nail designs that demand greater attention

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