Communicating For Success Flashcards
Effective human relations and communication skills ________, accelerate, professional growth, and help prevent misunderstandings in the work place.
Lasting client relationships
When we feel secure, we act in a _____ matter
Confident
People who create conflict, most likely feel what?
Insecure
A good way to handle the ups and downs of human relations is _______
Believe in yourself
Which of the following is not one of the golden rule of human relations?
Communicate from your head and problem solved with your heart
Effective communication is defined by the act of _______
Sharing information between two people or more
When you meet a client for the first time you need to be what?
Genuinely friendly
When a new client visits the salon for the first time you should ________
Take him/her on a quick tour of the facility
When should you do a clients consultation?
Before the service starts
You should perform a client consultation _______
To some degree as part of every service
What is another name for the client consultation card?
An intake form
What is a question the client consultation card does not typically ask?
Clients age
The client consultation card can best be described as _______
Client questionnaire
How much time is recommended that you set aside for a consultation?
5 to 15 minutes
To help your client make choices that reflect a personal sense of style. It is recommended that you _______
Research different fashion styles, and determine which best suits the client
A person who prefers a classic style in clothing would likely want what type of look for her nails make up and hair?
Simple and sophisticated
Which of these steps in the consultation process involves encouraging clients to flip through your photo collection to discuss what they like and why?
Show and tell
Before the client gets to your station for the consultation, you should _______
Put out a variety of pictures showing different nail shapes, lengths and designs
A primary purpose of all client consultation is to have a conversation that will clue you in on his or her needs and ________
Personal preference
When using the 10 step consultation method, what should you do next after discussing the clients personal preference?
Analyze the clients hands and fingertips
The clients nail history should be discussed during the ________
Client consultation
Towards the end of the clients consultation, you should counsel the client on the ______ associated with a given nail style or service as well as salon and home maintenance commitments needed to keep their nails, their best at all times.
Work limitation
Your reaction to situations beyond your control, and your ability to ______in the face of challenges are critical tubing, successful in a person profession.
Communicate
Many salons set a limited amount of time that they allow a client to be late before they require them to reschedule. What is the common time limit?
15 minutes
If you’re tardy, client arrives and you have time to take her without jeopardizing other clients appointments you should _______
Take her, but let her know why in a pleasant manner
If you’re running late and you know, it will cause delays for a later client it is recommended that you do what?
Call the client and cancel her appointment
If you were involved in scheduling mixup, you should _______
Be assertive and argue that you are correct
If a client has a problem with the service and you cannot change what she dislikes you should ______
State that cannot do what she wants and return to the other clients
When faced with an unhappy client in the a situation where you are unsure of what to do, it is recommended that you call on _______ or a salon manager for suggestions.
A more experience nail technician
Why is it best to avoid the use of slang?
The same word can have a different meaning of cross cultures
Mutual respect which transforms a good nail technician, into a _______ and colleague naturally follows.
Trusted advisor
When interacting with your coworkers it is recommended that you ________
See help from someone you respect when you are at odds with a coworker
Always remember that _____ is the best relationship builder
Playing
Regardless of whether you like someone, you’re colleagues are professionals who deserve what?
Career success
The salon manager is generally the person with the most responsibility regarding the _______
Salons overall operation
When interacting with the salon manager, you should _______
Be open to constructive criticism
A periodic review of an employees behavior and activities. Important to the salon is called ______
An employee evaluation
Many beauty professionals do not take advantage of the crucial communication opportunity with their supervisor to discuss what?
Future advancements
At the end of evaluation performance review meeting ______
Thank the manager for the feedback and guidance
As the time you review draws near, it is recommended that you ________
Perform a self-evaluation on yourself
A fundamental factor in human relations involves a person sense of _______
Security
When you believe in yourself, you trust your judgment, ______, and stick to what you believe is right
Uphold your values
You can communicate through words, voice, inflections, facial expressions, body language, or what
Visual tools
Clients are coming to you for services and paying you for your expertise which means you need to ______ every time they come to see you.
Court them
Clients with a dramatic style generally ______________
Choose nail designs that demand greater attention
