Communicating For Success Flashcards
Effective human relations and communication skills ________, accelerate, professional growth, and help prevent misunderstandings in the work place.
Lasting client relationships
When we feel secure, we act in a _____ matter
Confident
People who create conflict, most likely feel what?
Insecure
A good way to handle the ups and downs of human relations is _______
Believe in yourself
Which of the following is not one of the golden rule of human relations?
Communicate from your head and problem solved with your heart
Effective communication is defined by the act of _______
Sharing information between two people or more
When you meet a client for the first time you need to be what?
Genuinely friendly
When a new client visits the salon for the first time you should ________
Take him/her on a quick tour of the facility
When should you do a clients consultation?
Before the service starts
You should perform a client consultation _______
To some degree as part of every service
What is another name for the client consultation card?
An intake form
What is a question the client consultation card does not typically ask?
Clients age
The client consultation card can best be described as _______
Client questionnaire
How much time is recommended that you set aside for a consultation?
5 to 15 minutes
To help your client make choices that reflect a personal sense of style. It is recommended that you _______
Research different fashion styles, and determine which best suits the client
A person who prefers a classic style in clothing would likely want what type of look for her nails make up and hair?
Simple and sophisticated
Which of these steps in the consultation process involves encouraging clients to flip through your photo collection to discuss what they like and why?
Show and tell
Before the client gets to your station for the consultation, you should _______
Put out a variety of pictures showing different nail shapes, lengths and designs