Communicate Effectively at the Direct Leadership Level Flashcards
What are the 3 Modes of communication?
- Verbal- can be written
- Nonverbal- tone
- Symbolic-
The combination of ___ and ___ make up the Verbal mode of communication.
words, context
Nonverbal communication can reveal what 3 Basic emotions?
- like or dislike
- Submission or Dominance
- the degree to which others can arouse reactions
The symbolic communication mode is essentially ___ and messages transmitted in this way are easily ___
passive, misinterpreted
What are some examples of symbolic communication?
Clothes, hair, jewelry, cosmetics, tattoo, cars, house
___ is often defined as the process of transferring information from one person to another.
communication
Describe the Model of Communication
Sender+message>encodes message to media>sent through channel>decoded by receiver>Feedback to sender
What are 6 communication BARRIERS?
- Noise
- Language and Cultural differences
- Differing and distorted perceptions
- Strong emotions
- Poor listening habits
- Inability to give useful feedback
___ lists the Core Leadership Competencies
ADRP 6-22
What are the 8 Core Leadership Competencies?
- Leads others
- Extends influences beyond chain of command
- Leads by example
- Communicates
- Creates a positive environment
- Prepares self
- Develops others
- Gets results
Successful leaders refine their communication abilities by developing advanced ___, ___, and ___ skills
oral, written, and listening
The ___ adds to and improves the Communications process.
Communicate competency
___ requires the deepest level of concentration, attention, and metal/emotional processing of information.
Active listening
What are 10 ways to improve your listening skills?
- Find an area of interest
- Judge the content, not the delivery
- Hold your fire
- Listen for ideas
- Be flexible
- Work at listening
- Resist distractions
- Exercise your mind
- Keep an open mind
- Capitalize on thought speed
4 Associated components and actions for determining information sharing strategies:
- Share necessary info
- Protect confidential info
- Coordinate plans
- Keep others informed
What are the 4 steps of Identifying the Purpose of the communication?
- Determine WHAT info you need to communicate
- Determine WHY you need to communicate the info
- Determine to WHOM you need to communicate
- Determine if YOU are the correct source of the info
What are the 4 things to ANALYZE in the communications environment before communicating?
- Personal- expertise and authority
- Audience- who and why
- Psychological factors- “noise”
- Environment
4 key features of the competency COMMUNICATES
- Listens actively
- Creates shared understanding- information sharing
- Employs engaging communication techniques
- Is sensitive to cultural factors in communication
What are the 9 Universal Intellectual Standards?
- Clarity
- Accuracy
- Precision- exact?
- Relevance
- Depth- detail
- Breadth- missing anything?
- Logic
- Significance
- Fairness- am I biased?
How do you ensure the intent of the message is received?
Feedback
What are the 3 FORMS of feedback?
- Verbal
- Nonverbal
- Feeling
