Comms Part 2

Question 1

What does it mean to communicate?

Answer 1

Communication involves the transfer of information, ideas and feelings from a sender to a receiver(s). Messages are encoded by the sender and decoded by the receiver.

Question 2

Background information – What does it mean to communicate?

Answer 2

1. Environment
2. Context
3. Source
4. Message
5. Channel
6. Interference
7. Receiver
8. Feedback

Question 3

How do we communicate?

Answer 3

Verbal and non verbal

Question 4

Why is feedback important?

Answer 4

Because the sender then knows that the intended message is being understood by the receiver, and vice-versa.

Question 5

What do we mean when we say something is a barrier to communication?

Answer 5

Organisational 
Physical
Cultural 
Linguistic
Interpersonal

Question 6

What is interpersonal comms and intrapersonal Comms?

Answer 6

interpersonal communication and involves the exchange and sharing of ideas and information, it is face to face communication.

communication only involves yourself thinking and analysing using your own internal senses is intrapersonal communication.

Question 7

NSW Police engage in many forms of spoken communication:

What are they?

Answer 7

Radio
Telephone
Interpersonal
Across the counter
On general duties
With colleagues
Special situations such as in court
Internal communication

Question 8

What were the barriers to communication?

Answer 8

Noise, public place, confusion and the urgency of the situation.

Question 9

Effective listening what are they ?

Answer 9

our ability to hear what is being said - environment and/or hearing impediments
our capacity to understand what is being said - vocabulary, speed of speech, rhythm, enunciation, etc.

Question 10

What are the 4 types of listeners ?

Answer 10

1. Non-listeners
2. Marginal Listeners
3. Evaluative listeners
4. Active listeners

Question 11

What are the barriers to listening?

Answer 11

Lack of interest or motivation
Mind being else where
Lack of mutuality

Question 12

What are the ways can police communicate with each other during their duties

Answer 12

Using the police radio VKG and the 2way portable radio

Question 13

What is the main aim the police to gain trust from the public (procedural justice)?

Answer 13

Enhancing their police legitimacy
Upholding the rule of law
Being fair and executing their duties in a fair and lawful manner
Following the customer service guidelines
Victim rights charter

Question 14

Procedural justice comprises four components: what are they ?

Answer 14

Neutrality
Respect
Trustworthiness
Voice

Question 15

The importance of Police legitimacy what are they ?

Answer 15

Compliance
Cooperation
Responsibility

Question 16

Explain why it is important that police are accessible to all community members.

Answer 16

Police can play a role in aiding community members to be socially included through partnerships and through roles such as working with victims.

Question 17

What is discrimination ?

Answer 17

the unjust or prejudicial treatment of different categories of people, especially on the grounds of race, age, sex, or disability.

Question 18

What is a hate crime ?

Answer 18

a crime, typically one involving violence, that is motivated by prejudice on the basis of race, religion, sexual orientation, or other ground